Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nihcole Walker

Hyattsville,MD

Summary

To obtain a position where I can maximize my medical experience and utilize my administrative management skills, quality assurance, program development, and training knowledge. Dependable medical team member with 10+ years of experience in Medical office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty. Empathetic, effective and motivated Medical Assistant combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims. Knowledgeable medical office professional with exceptional background over 10+years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Registered Medical Assistant

Medstar Washinton Hospital Center
Washington, DC
11.2023 - Current
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Collected samples from patients for laboratory testing purposes.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Prepared treatment rooms for patient examinations.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Organized charts, documents and supplies to maintain team productivity.

Registered Medical Assistant

Medstar Urgent Care
Washington, DC
11.2023 - Current
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Administered injections, medications and treatments as directed by the physician.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Collected samples from patients for laboratory testing purposes.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Prepared treatment rooms for patient examinations.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Medical Assistant

Medstar Primary Care
Chevy Chase, MD
10.2021 - 01.2022
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Administered injections, medications and treatments as directed by the physician.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Collected samples from patients for laboratory testing purposes.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Prepared treatment rooms for patient examinations.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.

Medical Assistant

Occupational Medical Services Inc.
Greenbelt, MD
06.2021 - 10.2021
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Measured patient peak flows to improve workflow efficiency.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Coordinated in-office and off-site testing for high volume of daily patient samples.
  • Transported specimens following established protocol for temperature and light.
  • Identified patients using proper procedures prior to specimen collection.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
  • Used aseptic techniques to maintain specimen integrity.
  • Disposed of used needles in sharps containers to avoid accidental needlesticks.
  • Labeled patient samples, double-checking information for accuracy.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Sanitized work area after every patient to prevent contamination and spread of disease.
  • Interviewed patients to verify test requisitions and patient identity.
  • Collected blood samples from 20-30 individuals per day, maintaining consistent patient flow.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Properly stored and transported specimens to prevent loss and delays.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Used multiple electronic medical software, including escreen to conduct patient intakes and send correspondence.

Registered Medical Assistant

George Washington University Hospital
Washington, DC
11.2020 - 03.2021
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Recorded vital signs and medical history for patients each.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Assessed, documented and monitored vital signs for more than 80 patients per day.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Identified patients using proper procedures prior to specimen collection.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Interviewed patients and documented details to update and file paperwork.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Labeled patient samples, double-checking information for accuracy.
  • Used aseptic techniques to maintain specimen integrity.
  • Disposed of used needles in sharps containers to avoid accidental needlesticks.
  • Sanitized work area after every patient to prevent contamination and spread of disease.

Registered Medical Assistant

GW MFA
Washington, DC
07.2017 - 11.2020
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Used Allscripts software to process patient payments and update accounts.
  • Scheduled appointments for patients via phone and in person.
  • Recorded vital signs and medical history for 30-40 patients each 40 minutes slots.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Sterilized medical instruments to streamline procedural use.
  • Escorted patients to examination rooms and documented medical histories.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.

Medical Support Assistant

MedStar PromptCare Capitol Hill
Washington, DC
05.2015 - 04.2017
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Read and recorded temperature, pulse and respiration.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Prepared patient rooms prior to their arrival.
  • Collected urine and fecal samples.
  • Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
  • Promoted personal and co-worker safety.
  • Maintained a clean, orderly and well-stocked environment.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.

Medical Technician

American Business Medical Services
Jessup, Maryland
01.2009 - 12.2013
  • Greeted patients entering the facility.
  • Triaged patients before visit with doctor.
  • Filed and maintained medical records as well pulled charts before and or during patient visits.
  • Worked with QuickBooks for billing and information purposes.
  • Answered multi-line telephone system and maintained front desk duties.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.

Concierge Supervisor

The Raven's Group
Lanham, MD
03.2007 - 12.2010
  • Delivers personal services to hospital guests.
  • Greet visitors and patients entering the hospital.
  • Answer questions about hospital services and locations.
  • Provide travel information, arrange accommodations, and complete various other tasks requested by patients, visitors and hospital staff.
  • Maintains a cleanly and hygienic work environment.

Front Desk Receptionist

Batz and Weiner Dental
Laurel, Maryland
04.2004 - 12.2006
  • Served as first point of contact for patient and visitors.
  • Efficiently answered multi-line telephone for office.
  • Provided sufficient information to staff and patients.
  • Maintained medical records and verified insurance coverage for patients.

Education

Registered Medical Assistant Landover, Maryland, US Registered Medical Assistant -

2014

High School Diploma -

Meade Senior High School
1995

UDC Certified Nursing Assistant -

Fortis College

- Graduate July 2015 -

Fortis College

Certified Medical Assistant Certified Nursing Assistant -

Skills

  • Telephone, Front Desk, Medical Records, Multi-line, Greet, Receptionist, Billing, Quickbooks,
  • Clients, Greet Clients, Schedule Appointments, Certified Medical Assistant, Medical Assistant,
  • Telephones, 40 Wpm, Administrative Support, Customer Service, Data Entry, Excel, Filing,
  • Microsoft Excel, Microsoft Outlook, Microsoft Word, Outlook, Triage, Laboratory testing,
  • Injections (ID, SC, IM ), Autoclave, Sterilization, EKG, Venipuncture, OSHA, Medisoft, Vital
  • Signs, Visual Testing/ Snelling Chart, Exam Assisting, Blood Pressure, Charting Procedures,
  • Dressing Changes, Exam Room Preparation, Urinalysis, Instrument Tray Set-ups,Patient-focused
  • Care
  • Administrative Support
  • Agency
  • Billing
  • Charts
  • SC
  • CPR
  • Clients
  • Customer Service
  • Data Entry
  • Documentation
  • Filing
  • First Aid
  • Insurance
  • Medisoft
  • Microsoft Excel
  • Excel
  • Office
  • Outlook
  • Microsoft Outlook
  • Microsoft Word
  • Multi-line telephone
  • Nursing
  • Phlebotomy
  • QuickBooks
  • Read
  • Receptionist
  • Safety
  • Telephone
  • Telephones
  • 40 Wpm
  • Vision
  • Understands medical procedures
  • Medication administration
  • Medical records management
  • Regulatory compliance
  • Proper sterilization techniques
  • Grooming and bathing assistance
  • Patient feeding
  • Venipuncture and phlebotomy
  • Professional bedside manner
  • HIPAA compliance
  • Specimens collection and processing
  • Data entry
  • Sterile technique
  • Wound care and irrigation
  • Charting expertise
  • EKG set up and monitoring
  • Electrocardiography (EKG)
  • Lab equipment calibration

Certification

CPR/ First Aid Certified HIPAA Phlebotomy Certified

Timeline

Registered Medical Assistant

Medstar Washinton Hospital Center
11.2023 - Current

Registered Medical Assistant

Medstar Urgent Care
11.2023 - Current

Medical Assistant

Medstar Primary Care
10.2021 - 01.2022

Medical Assistant

Occupational Medical Services Inc.
06.2021 - 10.2021

Registered Medical Assistant

George Washington University Hospital
11.2020 - 03.2021

Registered Medical Assistant

GW MFA
07.2017 - 11.2020

Medical Support Assistant

MedStar PromptCare Capitol Hill
05.2015 - 04.2017

Medical Technician

American Business Medical Services
01.2009 - 12.2013

Concierge Supervisor

The Raven's Group
03.2007 - 12.2010

Front Desk Receptionist

Batz and Weiner Dental
04.2004 - 12.2006

Registered Medical Assistant Landover, Maryland, US Registered Medical Assistant -

High School Diploma -

Meade Senior High School

UDC Certified Nursing Assistant -

Fortis College

- Graduate July 2015 -

Fortis College

Certified Medical Assistant Certified Nursing Assistant -

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Nihcole Walker