Nihit Patel
Lake Stevens,WA
Summary
Strategic product owner with proven success in minimizing manual ticket creation and improving stakeholder alignment. Skilled in managing product backlogs and facilitating ITSM transitions. Drives collaboration across diverse teams to achieve and surpass business objectives.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Senior Technical Analyst
T-Mobile Inc
Bellevue, WA
11.2017 - 03.2026
- Owned product backlog and prioritized development tasks based on customer satisfaction metrics, resulting in features that directly addressed client requests and increased engagement.
- Conducted user acceptance testing with key clients to assess product satisfaction, leading to usability enhancements prior to official release.
- Completed lifecycle of two ITSM applications and migrated all ITSM operations to ServiceNow.
- Supported implementation of new VMS (Vendor Maintenance Scheduler) portal, ensuring seamless integration with existing services to allow clients to achieve 20% improvement in operational efficiencies.
Business Analyst
Xceltech Inc. (Client: T-Mobile Inc)
Snoqualmie, WA
02.2016 - 11.2017
- Facilitated daily stand-ups as Scrum Master and utilized Agile SDLC methodologies to drive continuous delivery.
- Managed end-to-end intake processes for high-profile tools including ServiceNow, Grand Central, RIOT, and NDW.
- Served as primary liaison between business units and technical teams to streamline communication.
- Planned future deployments using cross-functional priority lists.
IT System Analyst
Xceltech Inc (Client: UnitedHealth Group)
Arizona, AZ
08.2015 - 12.2015
- Led requirements gathering and facilitated cross-functional JAD sessions to define functional and technical solutions for Enrolment, Billing, and Claims modules, enhancing stakeholder alignment.
- Supported enterprise HIPAA transactions (835, 837, 276, 277) and validated system outputs through SQL-based data analysis, ensuring compliance and data integrity.
- Conducted root cause and gap analysis to resolve system defects, streamlining claims processing workflows.
- Partnered with Project Managers and QA teams to ensure on-time delivery and production readiness across DEV and TEST environments.
Education
MS - Information System Engineering & Management
Harrisburg University of Science and Technology
Harrisburg, PA08-2016
Master of Business Administration -
University of Sunderland
London, UK10-2014
Bachelor of Computing -
Swinburne University of Technology
Melbourne, Australia06-2012
Skills
- Agile/Scrum Methodologies
- Backlog management
- Release planning
- Project delivery
- DevOps Practices
- JIRA
- Data analysis
- BPM modeling
- Microsoft Office
- Strategic thinking
Certification
ITIL
Timeline
Senior Technical Analyst
T-Mobile Inc
11.2017 - 03.2026
Business Analyst
Xceltech Inc. (Client: T-Mobile Inc)
02.2016 - 11.2017
IT System Analyst
Xceltech Inc (Client: UnitedHealth Group)
08.2015 - 12.2015
MS - Information System Engineering & Management
Harrisburg University of Science and Technology
Master of Business Administration -
University of Sunderland
Bachelor of Computing -
Swinburne University of Technology