Nii Ahene Nunoo
HOUSTON,TX
Summary
A highly motivated employee who enjoys being challenged daily. A goal orientated individual who employers can trust to get the job done right the first time without constant direction.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Home Depot
01.2009 - 03.2024
- Worked as an Assistant Store Manager
- Worked as a Department Supervisor
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Equipment license ( forklift, pacer reach truck, stand up reach truck, electric pallet jack, electric ladder, order picker etc)
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Raised property accuracy and accountability by creating new automated tracking method.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Warehouse Worker
UPS Freight
08.2013 - 02.2015
- Sort Packages
- Sort out packages on an average of 8,000 boxes every 4 hours
- Match zip codes and cities of boxes to corresponding trucks
- Washing, refilling on fuel and also parking trucks to their correct aisles and zip codes assign to trucks
- Customer Service Representative
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Warehousing Loader
Allegiance Staffing
01.2007 - 11.2007
- Build solid walls with boxes
- Load 300 boxes per hour
- Only one mislead allowed per every 1200 boxes loader Customer Service Representative
- Perform inspections on all U-Haul trucks and towing equipment
- Take inventory in the repair shop
- Minor repairs to trucks and towing equipment
- Retrieve U-Haul tucks and equipment from south east Texas
- Shipping and Receiving
Warehouse Forklift Operator
PBV USA INC.
01.2006 - 01.2007
- Receiving consignments that came in and shipping finished product out
- Taking inventory on all material
- Pulling orders for manufacturing department
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attachments on the forklift.
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
- Assisted with periodic physical inventory counts, ensuring accuracy and integrity in stock records through meticulous tracking of items moved via the use of a warehouse forklifter.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
Accounting Clerk
Accra Metropolitan Assembly
01.2004 - 01.2006
- Supported management by processing invoices and documents with consistent on-time delivery.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Handled day-to-day accounting processes to drive financial accuracy.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decision making.
Education
Diploma in Business Management -
Accountancy Technology Institute
Accounting -
Houston Community College
01.2010
Business Management -
Ashworth University
Atlanta, GA01.2007
Skills
- Customer service
- Retail operations
- Staff supervision
- Team management
- Hiring and training
- Mentoring and coaching
- Relationship building and management
- Loading and unloading
- Forklift operation
- Warehouse logistics
- Equipment operation
- Material loading and unloading
- Order fulfillment
- Shipment palletization
- Supply chain
Timeline
Warehouse Worker
UPS Freight
08.2013 - 02.2015
Assistant Store Manager
Home Depot
01.2009 - 03.2024
Warehousing Loader
Allegiance Staffing
01.2007 - 11.2007
Warehouse Forklift Operator
PBV USA INC.
01.2006 - 01.2007
Accounting Clerk
Accra Metropolitan Assembly
01.2004 - 01.2006
Business Management -
Ashworth University
Diploma in Business Management -
Accountancy Technology Institute
Accounting -
Houston Community College
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