Niija Saunders
North Richland Hills
Summary
Professional with strong background in customer service and communication, well-prepared to excel in this role. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Care Now
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Patient Care Technician
Medical City North Hills
02.2024 - 04.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Contact Center Representative
University Of Colorado Anschutz Medical Campus
12.2019 - 01.2024
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
Education
High School Diploma -
Aurora Central Highschool
Aurora, CO12-2019
Skills
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Administrative skills
- Verbal and written communication
- Team collaboration
- Conflict management
- Customer service
- Inbound phone calls
- Call center customer service
- Microsoft Word Excel Outlook
Timeline
Front Desk Receptionist
Care Now
04.2024 - Current
Patient Care Technician
Medical City North Hills
02.2024 - 04.2024
Contact Center Representative
University Of Colorado Anschutz Medical Campus
12.2019 - 01.2024
High School Diploma -
Aurora Central Highschool
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