Nija Banks
Houston,TX
Summary
Forward-thinking beginner IT Professional, highly motivated and productive in team environments as well as independently. Proven customer service abilities; developing a solid rapport with customers; gaining and understanding of and meeting their needs. Employing strong leadership techniques to generate an accomplishment-driven workplace, resulting in employee loyalty, corporate success, and customer satisfaction.
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2023 - 06.2025
- Supervised numerous daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored new team members on operational procedures and best practices.
- Managed inventory levels, ensuring timely replenishment of stock for uninterrupted service.
- Coordinated shift schedules, optimizing staff coverage during peak hours for enhanced productivity.
- Addressed customer inquiries and resolved issues promptly to maintain high satisfaction levels.
- Created and implemented strategies for improving operational efficiency and accuracy.
Technical Support Representative
Asurion
01.2021 - 08.2021
- Database performance modification
- Outstanding knowledge of software maintenance
- Respond to high call volumes with up to date knowledge on company products
- Solve customers complex hardware and software issues, giving feedback from customers and relaying information about recurring issues
Customer Service Representative
Walgreens
10.2019 - 04.2020
- Greet and administer proper care for every customers
- Maintained proper inventory by determining par levels and ordering accordingly to them, and also conducting regular stock checks
- Cooperate with about six team members on store projects and store upkeep
- Assist customers at the register providing them with good character and customer service
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
Lifeguard (Seasonal)
Southwest Pool Management
06.2019 - 08.2019
- Monitored safety and well-being of all guests in and around swimming area
- Ensures cleanliness and upkeep of swimming pool and facility
- Implement all rules and guidelines and caution guests on unruly behavior
- Responded swiftly to emergencies, providing first aid and CPR as necessary.
- Educated patrons on safe swimming practices and facility rules to enhance user experience.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Responded to emergency situations in a timely, efficient manner.
Beauty Advisor
Ulta Beauty
07.2017 - 10.2017
- Assisted customers with questions and concerns and help them find products that meet their needs
- Maintain proper inventory, including unloading shipment truck, restock shelves, and display changes
- Complete store projects, introduce new products, implement store sales, and operate register
Education
Information Technology Systems Administrator Program - MTA Security Fundamentals, MTA Networking Fundamentals, MTA Mobility and Devices Fundamentals, MTA Server Fundamentals
MyComputerCareer
Houston, TX06.2020
Diploma - Focused on articulately speaking, basic mathematical concepts, effective typing and writing, and good problem-solving skills
Waynesville Highschool
Waynesville, MO05.2013
Skills
- Ability to stick to deadlines, prioritize and display problem-solving skills
- Effective listening and time management
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Conflict resolution techniques
- Strong verbal and written communication
- Team collaboration and leadership
- Conflict resolution
- POS system operation
Languages
English
Full Professional
Timeline
Shift Supervisor
Starbucks
06.2023 - 06.2025
Technical Support Representative
Asurion
01.2021 - 08.2021
Customer Service Representative
Walgreens
10.2019 - 04.2020
Lifeguard (Seasonal)
Southwest Pool Management
06.2019 - 08.2019
Beauty Advisor
Ulta Beauty
07.2017 - 10.2017
Diploma - Focused on articulately speaking, basic mathematical concepts, effective typing and writing, and good problem-solving skills
Waynesville Highschool
Information Technology Systems Administrator Program - MTA Security Fundamentals, MTA Networking Fundamentals, MTA Mobility and Devices Fundamentals, MTA Server Fundamentals
MyComputerCareer
Similar Profiles
Amy DavisAmy Davis
Assistant Manager at StarbucksAssistant Manager at Starbucks
Aaliyah WrightAaliyah Wright
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Alexus CaruthAlexus Caruth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Zia TaueetiaZia Taueetia
Assistant Store Manager at StarbucksAssistant Store Manager at Starbucks
Chukwunyereze EneChukwunyereze Ene
Chart Retrieval Specialist at EpisourceChart Retrieval Specialist at Episource