Nija Booze
Clinton,Maryland
Summary
- Hard working dedicated Customer Service Specialist seeking a position within a company where I can utilize my strong interpersonal, communication and time management skills, being efficient within a challenging environment to achieve business goals.
- Problem analysis and problem solving.
- Organizational skills and customer service orientation.
- Adaptability and ability to work under pressure.
- Professional appearance and attitude.
- Ability to move frequently and regularly using my wrist, hands, fingers including standing for long periods of time.
- Exceptional ability to work in a fast-paced, high-volume environment with daily face-to-face customer contact, while providing high level of customer service.
- Knowledge of Microsoft Word Application
Overview
17
17
years of professional experience
Work History
Customer Service Lead Specialist
FedEx
03.2011 - Current
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Greeted customers and listened closely to problems described to determine solutions.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Establish or identify prices of items within the store
- Maintain clean and orderly checkout areas
- Issue receipts, refunds, credits, or resolve account disputes
- Process merchandise returns and exchanges
- Answer multi-phone lines, request information, transfer calls or assistance using paging systems.
- Mentored new/junior staff members to improve their knowledge of company policies, products, and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Retail Manager
Filenes' Basement
01.2009 - 02.2011
- Provided excellent customer service; resolved complaints
- Count money in cash drawers at beginning of shifts
- Maintained checkout areas
- Issued receipts, refunds, credits, and post charges; processed returns and exchanges; posted charges
- Answered multi line phone
- Create employee schedules, store action plans.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
Volunteer - Admissions & Cashier Clerk
Southern Maryland Hospital Center
01.2008 - 01.2011
- Prepared bank deposits
- Input patients payments into computer program as collected
- Input & Output whether for admittance and discharge
- Filed patients records
- Assisted patients with inquires on accounts.
Volunteer - Daycare Secretary Assistant
Young World Family Daycare
01.2008 - 01.2009
- Organize a pleasant, welcoming and safe environment for children and staff
- Assisted in setting up and taking down equipment
- Answered phones, filed, collected payments, scheduled appointments, type letters.
Education
Associates of Applied Science Medical Assisting -
Sanford Brown College
01.2011
Skills
- Cash Handling
- Inventory Control
- Customer Complaint Resolution
- Maps
- Consumables
- Retail- Planograms
- Team Leadership
- Staff Training and Development
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Customer Service Lead Specialist
FedEx
03.2011 - Current
Retail Manager
Filenes' Basement
01.2009 - 02.2011
Volunteer - Admissions & Cashier Clerk
Southern Maryland Hospital Center
01.2008 - 01.2011
Volunteer - Daycare Secretary Assistant
Young World Family Daycare
01.2008 - 01.2009
Associates of Applied Science Medical Assisting -
Sanford Brown College
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