Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nija Davis

Clementon

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Risk Analyst

Boyd Gaming
Marlton
09.2024 - Current
  • Compiled and submitted regular reports to update senior management on operations and progress.
  • Reviewed internal processes for identifying, measuring, monitoring and reporting risks.
  • Reviewed risk management database reports for compliance and fraud prevention.
  • Answered customer questions regarding account discrepancies or problems.
  • Performed data entry into the company's financial system as needed.
  • Assisted customers with inquiries regarding payment processing.
  • Provided customer service support through phone, email, or other communication channels.
  • Ensured compliance with financial policies and regulations.

Customer Care Specialist

American Water
Camden
01.2023 - 08.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Delivered customer support to high call load each shift.
  • Maintained high satisfaction rating with customers by providing exceptional service and support.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Assisted customers with inquiries about products and services via phone, email, and chat.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Adhered to company policies when handling confidential customer information.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Appointment Scheduler

Freedom Mortgage Corporation
Mount Laurel
03.2020 - 07.2020
  • Followed up on sales leads through outbound calling.
  • Managed a high volume of emails related to appointment scheduling requests.
  • Conducted outbound calls to remind patients of upcoming appointments.
  • Scheduled and confirmed appointments.
  • Generated daily reports on the number of booked, canceled, rescheduled appointments.
  • Performed follow up calls to confirm scheduled appointments.
  • Resolved customer complaints in a professional manner.
  • Provided clear instructions to patients regarding their upcoming visits.
  • Provided timely, courteous, and knowledgeable responses to information requests.

Customer Service Representative

William Hill Online
Cherry Hill
07.2018 - 07.2019
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Emergency Roadside Dispatcher

AAA Northeast
Voorhees
10.2017 - 04.2018
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Communicated with tow truck drivers and other technicians regarding job assignments, locations, estimated times of arrival.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Addressed questions, problems or requests for service or equipment.
  • Coordinated communication between technicians, customers, and dispatchers to ensure efficient service delivery.
  • Interpreted road maps and provided directions to technicians when needed.
  • Provided updates to customers on estimated time of arrival for requested services.
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
  • Updated customer accounts with relevant information after each call and service order.

Sales Consultant

Comcast
Turnersville
01.2016 - 01.2017
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Identified customer needs by asking questions and advising on best solutions.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Reset store displays for special events and seasonal merchandise changes.
  • Listened to customer needs to identify and recommend best products and services.
  • Analyzed customer needs and identified solutions to meet their requirements.
  • Analyzed customer needs and preferences to recommend appropriate products.
  • Priced out products for customers and drew up sales paperwork.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

Retail Sales Lead

Calvin Klein
Blackwood
07.2015 - 03.2016
  • Handled returns and exchanges according to company policies.
  • Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
  • Utilized CRM systems to manage customer relationships and personalize sales efforts.
  • Greeted customers to determine wants or needs.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Developed strong relationships with customers through effective communication skills.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Managed inventory levels by monitoring stock movement and ordering replenishments when necessary.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained records of transactions including sales receipts, discounts offered.

Sales Associate

Walmart
Williamstown
04.2012 - 08.2015
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Computed purchases and received and processed cash or credit payment.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Assisted customers with product selection, sizing and styling.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized stockroom shelves according to size, color or style.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School Diploma -

Winslow Township High School
Winslow, NJ
06-2012

Skills

  • Microsoft Excel
  • Excellent communication
  • Teamwork
  • Team building
  • Attention to detail
  • Problem-solving abilities

Accomplishments

  • "2016 Beast of the Month" Exceeded sales goals

Timeline

Risk Analyst

Boyd Gaming
09.2024 - Current

Customer Care Specialist

American Water
01.2023 - 08.2023

Appointment Scheduler

Freedom Mortgage Corporation
03.2020 - 07.2020

Customer Service Representative

William Hill Online
07.2018 - 07.2019

Emergency Roadside Dispatcher

AAA Northeast
10.2017 - 04.2018

Sales Consultant

Comcast
01.2016 - 01.2017

Retail Sales Lead

Calvin Klein
07.2015 - 03.2016

Sales Associate

Walmart
04.2012 - 08.2015

High School Diploma -

Winslow Township High School

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Nija Davis