Nija Evans
Griffin,GA
Summary
Accomplished Case Manager with a proven track record at McIntosh Trail Community Service Board, enhancing client service through effective case and records management. Skilled in staff training and problem-solving, I boosted customer satisfaction by 10% at Walmart. Expert in MS Office and client advocacy, I excel in fast-paced environments, ensuring meticulous attention to detail and positive outcomes.
Overview
12
12
years of professional experience
Work History
Case Manager
McIntosh Trail Community Service Board
Griffin, GA
08.2023 - 10.2024
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Maintained accurate case records and documentation according to agency guidelines.
Picker Packer
PVH Distribution Center
McDonough, GA
11.2021 - 10.2022
- Utilized RF scanners to track inventory movements throughout the facility.
- Assembled boxes or other containers for packing goods prior to shipment.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
Department Manager
Walmart
Griffin, GA
03.2015 - 11.2020
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
Chat Advisor
Kelly Connect
Griffin, GA
01.2013 - 02.2017
- Answered customer queries and provided accurate information regarding products and services via chat.
- Resolved customer complaints in an efficient manner and in accordance with the company's standards.
- Assessed customer needs, identified problems, and offered solutions through chat.
- Provided helpful advice to customers about product features, warranties, and returns.
- Maintained records of customer interactions, transactions, comments, inquiries. in a timely manner.
- Adhered to all company policies and procedures while responding to customers' requests via chat.
Education
GED -
Southern Crescent Technical College
Griffin, GA06-2003
Associate of Science -
Ultimate Medical Academy
Clearwater, FLSkills
- Records Management
- Case Management
- Client Advocacy
- MS Office
- Decision-Making
- Problem-Solving
- Data Entry and Analysis
- Staff Management
- Client assessment
- Resource Management
- Patient Management
- Email and Telephone Etiquette
- Positive Attitude
- Community Resources
- Court Mandated Reporter
Timeline
Case Manager
McIntosh Trail Community Service Board
08.2023 - 10.2024
Picker Packer
PVH Distribution Center
11.2021 - 10.2022
Department Manager
Walmart
03.2015 - 11.2020
Chat Advisor
Kelly Connect
01.2013 - 02.2017
GED -
Southern Crescent Technical College
Associate of Science -
Ultimate Medical Academy
Similar Profiles
Stephanie AllenStephanie Allen
Developmental Disability Professional, DDP at McIntosh Trail CSBDevelopmental Disability Professional, DDP at McIntosh Trail CSB
Carletta CasonCarletta Cason
Direct Support Professional at ATC Healthcare, McIntosh TrailDirect Support Professional at ATC Healthcare, McIntosh Trail
Cindy KingCindy King
Patient Care Technician at McIntosh Trail CSBPatient Care Technician at McIntosh Trail CSB