Nija Gallaspy

Medication dispensing, prescription filling, communication ( written and verbal), customer service, problem solving, and ability to work collaboratively. Attention to detail, accuracy, organization. Insurance processing, computer skills, and knowledge of pharmacy software.

• Improved customer satisfaction by providing friendly and knowledgeable assistance in selecting over-the-counter medications.
• Enhanced patient care by accurately filling prescriptions and verifying medication dosages.
• Bolstered patient adherence to medication regimens through effective communication of dosage schedules, refill reminders, and follow-up consultations.
• Served as a reliable resource for both colleagues and patients regarding drug information inquiries and clarification requests.
• Reduced wait times for customers by efficiently processing insurance claims and managing pharmacy inventory.

• Customer service, organizing, handling cash, serving, training new hires, cleaning

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.