Nija Grant

Patient Registrar Provides exceptional, efficient, accurate, and effective customer focused. Helping patients and their families, providers, peers, and staff navigate insurance policies, benefits, and procedures with thorough understanding of specific medical insurance.

• Facilitated smooth transitions between shift changes by maintaining clear communication channels among team members regarding ongoing cases.
• Developed strong relationships with local EMS providers to improve pre-hospital communication and streamline emergency response efforts.
• Enhanced team collaboration through effective communication and coordination with nurses, physicians, and other medical staff.
• Registered and verified patient records before triage with most up-to-date information.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Organized and detail-oriented with a strong work ethic.
• Cultivated interpersonal skills by building positive relationships with others.
• Maintained detailed documentation of patient interactions, treatments, and outcomes for accurate record-keeping purposes.
• Contributed to a positive working environment by actively participating in training sessions and team meetings focused on continuous improvement of emergency department operations.
• Demonstrated adaptability under pressure, managing fluctuating workloads while maintaining focus on delivering quality service to both patients and colleagues alike.
• Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
• Reduced wait times for patients through effective communication and coordination with medical staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Upheld high standards of professionalism and integrity at all times, serving as a reliable representative of the hospital to patients, families, and colleagues.
• Improved patient registration accuracy by implementing thorough data verification processes.
• Worked well in a team setting, providing support and guidance.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Proven ability to learn quickly and adapt to new situations.
• Paid attention to detail while completing assignments.