Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nija Moore

Mobile

Summary

Proven leader with experience at The Home Depot Inc, adept in inventory management and fostering customer engagement. Excelled in staff supervision and problem-solving, enhancing team performance and operational efficiency. Demonstrated ability to boost sales through strategic merchandising, achieving significant results in customer satisfaction and workplace safety. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers.

Overview

16
16
years of professional experience

Work History

Department Supervisor

The Home Depot Inc
02.2022 - Current
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Manage team of several employees, delegated tasks and held each employee accountable for completing assignments.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Supervised several departments such as Paint, Pro, and Tool Rental and currently Electrical and Plumbing.
  • Always maintaining a safe work environment for associates and customers daily.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Handled cash register, returns, and refunds.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Team Leader

Starbucks
12.2014 - 08.2016
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Assistant Store Manager

Wendys Restaurant
06.2008 - 02.2015
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

Education

High School Diploma -

Lillie B. Williamson High School
Mobile, AL
05.2007

Skills

  • Customer Service
  • Problem Resolution
  • Workplace Safety
  • Problem-Solving
  • Time Management
  • Leadership skills
  • Staff Supervision
  • Inventory Management
  • Interactive communication skills
  • Leadership competency
  • Performance Improvement
  • POS systems operations
  • Policy Enforcement
  • Workflow Optimization
  • Sales Strategies
  • Stockroom Organization
  • Team Supervision
  • Customer Engagement
  • Coaching and Mentoring
  • Goals and performance

Timeline

Department Supervisor

The Home Depot Inc
02.2022 - Current

Team Leader

Starbucks
12.2014 - 08.2016

Assistant Store Manager

Wendys Restaurant
06.2008 - 02.2015

High School Diploma -

Lillie B. Williamson High School

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Nija Moore