Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Nija Weir

Riceville,TN

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience
1
1
Certification

Work History

P1 Production Associate Quality Control

Denso Manufacturing
Athens, TN
10.2017 - Current
  • Collaborated with team members to identify and resolve production issues in a timely manner.
  • Ensured that all safety protocols were followed during the production process.
  • Troubleshot mechanical and electrical problems associated with the manufacturing process.
  • Maintained accurate records of materials used in the production process.
  • Inspected finished products for defects before packing them for shipment.
  • Operated automated machines used in the assembly line according to established procedures.
  • Identified opportunities for improvement and implemented changes to increase productivity levels.
  • Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
  • Provided support to supervisors by completing paperwork, organizing files, and scheduling meetings.
  • Ensured compliance with company policies and governmental regulations at all times.
  • Organized workstations for maximum efficiency, reducing downtime between tasks.
  • Stocked shelves with necessary materials needed for production operations.
  • Sorted items into appropriate bins according to type or size.
  • Repaired defective parts or components using hand tools or power tools.
  • Loaded raw materials onto conveyor belts as part of the assembly line process.
  • Unloaded completed products from conveyors after they had been inspected.
  • Examined final products for conformance with quality and design standards.
  • Diligently maintained safety and quality standards.
  • Completed product assembly according to standardized procedures.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Used hand and power tools to perform operational and routine tasks.
  • Sorted and packaged products to prepare for processing or shipment.
  • Assisted assessment of finalized product development to maintain QC standards.
  • Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
  • Attended regular training sessions to increase machine operating skills.
  • Troubleshot equipment problems to repair or report diagnostics.
  • Set up and tended equipment with machine operators to complete runs.
  • Reviewed job specifications to properly set up machines.
  • Organized project components according to workflow.
  • Partnered with internal departments to achieve quality project deliverables for all manufactured materials.
  • Kept operations area neat and orderly to minimize obstacles.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Unloaded and sorted products and transported items to proper locations.
  • Recorded inspection results after production runs.
  • Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Monitored production line, watching for pile-ups or jams.
  • Met or exceeded target for on-time customer shipments.
  • Used daily system logs to document production information, discussing issues with management.
  • Measured and weighed items to meet quality standards and prevent waste.
  • Classified defects from finished orders for record tracking and statistics.

Loan Servicing Specialist

Quick Loans
Athens, TN
04.2017 - 10.2017
  • Reviewed loan documents to ensure accuracy and compliance with regulatory guidelines.
  • Verified customer data, such as income and credit histories, to determine eligibility for loans.
  • Conducted research on past-due accounts to identify delinquency factors and initiated collection efforts.
  • Processed loan payments and maintained accurate records of all transactions.
  • Resolved customer inquiries regarding payment plans, interest rates, account balances, escrow accounts.
  • Assisted customers in completing loan applications and provided guidance on the types of loans available.
  • Provided financial counseling services to borrowers in need of assistance with budgeting or debt management.
  • Prepared monthly reports detailing loan activity and performance metrics for senior management review.
  • Analyzed borrower creditworthiness by reviewing credit reports from external sources.
  • Monitored delinquent accounts to ensure timely payments were received in accordance with contractual agreements.
  • Negotiated repayment plans with borrowers who had fallen behind on their payments.
  • Responded quickly to customer complaints and escalated issues when necessary.
  • Maintained organized files on all active loans including documentation of any changes made during servicing.
  • Entered relevant data into a computerized system for tracking purposes.
  • Processed loan modifications upon request from borrowers or lenders.
  • Audited files regularly to detect and correct paperwork and processing errors.
  • Processed payoffs, releases and curtailments for [Type] loans.
  • Answered questions and advised customers regarding loans and transactions.
  • Filed and maintained loan records.
  • Scanned and uploaded loan and related documents into system.
  • Accepted payment on accounts.
  • Reviewed customer accounts to determine on-time payments and loan terms compliance.
  • Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
  • Checked applicant credit, personal references and employment histories.
  • Prepared and typed loan applications, closing documents or legal documents using computers.
  • Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Presented loan and repayment schedules to customers.
  • Checked value of customer collateral to hold as loan security.
  • Recorded applications for loan and credit, loan information and disbursements of funds.

Debt Recovery Specialist

Bowater Employees Credit Union
Calhoun, TN
09.2016 - 03.2017
  • Analyzed financial accounts to determine the best course of action for debt collection.
  • Researched and verified customer information to ensure accurate contact details.
  • Conducted outbound calls, emails, and letters to customers with overdue payments.
  • Negotiated payment plans with customers in order to collect delinquent debts.
  • Maintained detailed records of all collection activities and account statuses.
  • Performed skip tracing techniques to locate missing or hard-to-find customers.
  • Reviewed credit reports and bankruptcy filings to identify potential risks associated with debt recovery efforts.
  • Monitored customer accounts regularly to prevent further delinquencies from occurring.
  • Identified legal options available for recovering past due debts when necessary.
  • Assisted in developing policies and procedures related to debt collections activities.
  • Provided timely feedback on collection efforts through daily reporting systems.
  • Responded promptly and accurately to customer inquiries regarding their accounts status or payment arrangements.
  • Adhered strictly to all applicable laws, regulations, and company policies while collecting outstanding debts.
  • Developed strategies for improving the efficiency of debt recovery processes.
  • Evaluated customer responses during negotiations and adjusted approaches accordingly.
  • Promptly escalated unresolved disputes or complex cases requiring additional research or attention.
  • Recognized patterns in customer behavior that could be used as indicators of future delinquency rates.
  • Attended regular training sessions on new technologies, software applications, and industry trends related to debt recovery operations.
  • Participated in team meetings designed to discuss solutions for difficult cases or improve overall workflow processes.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Reviewed accounts to determine payment plan compliance.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations.
  • Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
  • Used variety of automated systems to locate and monitor overdue accounts.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Skip-traced with social media sites, professional sites and search engines to find contact information for borrowers.
  • Prioritized accounts based on total amount owed and credit bureau reports.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered customer questions regarding account discrepancies or problems.
  • Accepted and processed customer payments and applied toward account balances.
  • Received payments and posted amounts to customer accounts.
  • Recorded information about status of collection efforts.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Contacted customers with delinquent accounts to solicit payment.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Contacted insurance companies to check status of claim payments.
  • Advised delinquent customers on strategies for debt repayment.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Monitored overdue accounts using automated information systems.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
  • Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.

Store Manager

Cash Now Advance
Chattanooga, TN
05.2007 - 09.2016
  • Developed and maintained relationships with potential customers to increase loan business.
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Counseled clients on debt management and repayment plans.
  • Analyzed financial data to determine the feasibility of granting loans.
  • Negotiated terms and conditions of loan contracts.
  • Verified accuracy of loan documents prior to approval.
  • Approved or denied loan applications based on established guidelines.
  • Assisted in the development of new products and services for loan customers.
  • Conducted risk analysis to identify potential losses associated with certain loans.
  • Prepared reports detailing loan portfolio performance metrics.
  • Explained various types of loans available to customers and their associated terms and conditions.
  • Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
  • Monitored changes in relevant federal regulations related to lending practices.
  • Provided customer service support throughout the entire process from application through closing.
  • Performed quality assurance reviews on all closed loans for compliance purposes.
  • Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
  • Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
  • Identified opportunities for cross-selling additional products and services.
  • Participated in community events to promote bank's consumer lending services.
  • Processed payments received from borrowers in accordance with established policies and procedures.
  • Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
  • Attended periodic training sessions related to consumer lending operations.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Tracked and managed new leads and followed up on referral business.
  • Performed daily maintenance of loan applicant database.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Approved loan within specified limits or referred to appropriate approval level.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
  • Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Collected past due loans, keeping credit and collateral exceptions within policy ranges.
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
  • Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
  • Managed pipeline for originated loans through closing and complete required management reports.
  • Built referral business by meeting with local financial planning, home builders and real estate professionals.
  • Resolved file problems, bottlenecks and qualified issues throughout underwriting process.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Updated client account information and records in company databases.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Informed customers of loan application requirements and deadlines.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Identified valuable solutions for customers with credit problems.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Collaborated with company teams to expedite loan approval processes.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Developed loan contracts and explained contract terms to clients.
  • Located and suggested loan packages that met client needs and priorities.
  • Set up debt payment plans based on client credit, income and assets.
  • Developed and recommended personal or commercial loan packages for clients.
  • Prepared reports for customers with delinquent and irreconcilable accounts.

Car Salesperson

Hunt Nissan
Chattanooga, TN
03.2004 - 03.2007
  • Greeted customers and provided product information.
  • Assisted customers in making informed decisions about the cars they were interested in purchasing.
  • Conducted test drives for prospective buyers.
  • Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
  • Maintained customer satisfaction by providing prompt, reliable service.
  • Advised customers on financing options and warranties available for their purchase.
  • Developed relationships with potential buyers through phone calls and emails.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
  • Provided follow-up customer service after a car sale was completed.
  • Created detailed reports of daily sales activities for management review.
  • Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
  • Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
  • Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
  • Assisted in developing promotional campaigns and advertising materials for upcoming events or special offers.
  • Managed inventory levels by ordering new cars as needed from manufacturers or wholesalers.
  • Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
  • Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
  • Participated in trade shows and other industry events in order to promote products offered by the dealership.
  • Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
  • Researched local, state, and federal laws regarding auto sales regulations when necessary.
  • Showcased vehicle features and took customers on test drives in local area.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Collaborated with prospective customers over phone and email to schedule sales appointments.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Managed sales negotiations and financing options.
  • Analyzed customer needs to make suitable product recommendations and demonstrations.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Responded to inquiries from potential customers via email and telephone.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Maintained up-to-date database of sales contacts and customer information.
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations.
  • Scheduled automotive deliveries with vendors and customers.
  • Adhered to standards of quality and service and industry regulations.
  • Delivered reports to enhance sales information and management.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Greeted customers to determine wants or needs.
  • Described merchandise and explained use, operation and care.
  • Placed special orders or called other stores to find desired items.
  • Maintained records related to sales for store management.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Computed purchases and received and processed cash or credit payment.
  • Recommended merchandise to customers based on needs and preferences.
  • Answered store and merchandise questions and led customers to wanted items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended, selected and located merchandise based on customer desires.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Assistant Sales Manager

Aarons Sale and Lease
Chattanooga, TN
06.2003 - 03.2004
  • Monitored competitor activities, analyzed trends in the marketplace, and adjusted sales techniques accordingly.
  • Managed a team of sales representatives by providing guidance, training, and support.
  • Conducted weekly and monthly meetings to review progress against goals and objectives.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Implemented new processes for managing customer accounts and improving lead generation efforts.
  • Resolved escalated customer inquiries or complaints in a timely manner.
  • Reviewed current procedures for efficiency improvements across all sales operations.
  • Provided technical advice or assistance regarding product features or specifications.
  • Taught new associates sales tactics and performance improvement techniques.
  • Helped sales professionals finalize customer sales and handled escalated concerns.
  • Utilized company selling model to engage and connect customers with brand.
  • Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
  • Opened and closed store, set up registers and secured cash.
  • Reviewed past-due accounts and communicated with customers to promote timely payments.
  • Resolved customer complaints regarding sales and service.

Commission Sales

Circuit City Stores
Chattanooga, TN
05.1998 - 06.2003
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Delivered products to customer locations on time.

Education

Certification - Mindfulness

Yogarenew
Online
01-2024

High School Diploma -

Chattanooga City High School
Chattanooga, TN
05-2001

Skills

  • Teamwork And Collaboration
  • Problem-Solving Capabilities
  • Safety Standards
  • Worker Safety
  • Quality And Compliance
  • Material Quality Inspection
  • Machine Operations
  • Continuous Improvement
  • Quality Inspections
  • Quality Control Guidelines
  • Assembly And Production
  • Process Improvement
  • Worker Training
  • Paperwork Processing
  • Quality Assurance
  • Quality Control
  • Defect Correction
  • Visual Inspections
  • Quality Assurance Controls

Accomplishments

  • Female sales counselor of the year two consecutive years
  • Top Commission Sales Circuit City Multiple years
  • Top State audit the last two years employed at Cash Now Advance

Certification

  • Mindfulness Yoga Certification

References

References available upon request.

Timeline

P1 Production Associate Quality Control

Denso Manufacturing
10.2017 - Current

Loan Servicing Specialist

Quick Loans
04.2017 - 10.2017

Debt Recovery Specialist

Bowater Employees Credit Union
09.2016 - 03.2017

Store Manager

Cash Now Advance
05.2007 - 09.2016

Car Salesperson

Hunt Nissan
03.2004 - 03.2007

Assistant Sales Manager

Aarons Sale and Lease
06.2003 - 03.2004

Commission Sales

Circuit City Stores
05.1998 - 06.2003

Certification - Mindfulness

Yogarenew

High School Diploma -

Chattanooga City High School

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Nija Weir