Hi, I’m
Nijae Hinton
Raleigh,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
years of professional experience
Work History
REMX (REMOTE)
Customer Service Representative
04.2023 - Current
Job overview
- Used multiple internet portals to order client medical records and bills.
- Used insurance websites and phone contact to open commercial insurance, Medicare, and Medicaid claims on behalf of clients.
- Worked with attorneys and support staff to guide clients through their case an exceptional level of customer service.
- Called other insurance companies and healthcare physicians on behalf of members per the company
Unitied GlobalDurham NC
Customer Service Representative
04.2019 - 04.2023
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Humana PharmacyRaleigh, NC
Customer Service Representative
07.2018 - 03.2019
Job overview
- Ensured productivity met or exceeded service and quality standards.
- Navigated through multiple computer applications with speed and accuracy.
- Provided support for pharmacy information management system to retail pharmacy employees
- Answered incoming chats from employees.
- Explained copays,deductibles,coinsurance an out of pocket maximum to members.
- Called other insurance companies and healthcare physicians on behalf of members of the company.
- Recognized patterns of inconsistence and/or inaccurate claims filling and billing among customers and providers.
RoseshireRaleigh NC
Customer Service Associate
10.2016 - 01.2018
Job overview
- Greeted all customers and provided prompt, courteous customer service and assistance.
- Provided a neat and clutter free work area.
- Processed cash and all major cash transactions with speed and efficiency in a busy retail store.
- Closed an opened the store which involves punctuality an the ability to accurately close out registers.
- Maintained a perfect attendance record while frequently steeping up tp substitute for the absent person during shifts.
Education
Mary E Phillips High School Raleigh, NC
High School Diploma
06.2019
Skills
- Microsoft Office Proficiency
- Empathetic
- Type 50 WPM
- Team Player
- Adherence
- Interpersonal Skills
- Multitasking Skills
- Analytical Skills
- Communication Skills
- Customer Service Skils
Timeline
Customer Service Representative
REMX (REMOTE)
04.2023 - Current
Customer Service Representative
Unitied Global
04.2019 - 04.2023
Customer Service Representative
Humana Pharmacy
07.2018 - 03.2019
Customer Service Associate
Roseshire
10.2016 - 01.2018
Mary E Phillips High School
High School Diploma
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