NIJAH FRAZIER
Suitland,MD
Summary
Experienced administrative professional with a diverse skill set in administrative support, computer software, client relations, writing, human resources, recruiting, account management, and project management. Known for being multi-faceted, efficient, and reliable in a fast-paced environment. Proven track record of successful project management and maintaining strong relationships with clients and colleagues. Skilled in utilizing technology and software applications to streamline processes and enhance productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Service Representative-Cigna Healthcare
EviCore Healthcare Formerly Care Core National
06.2023 - Current
- Manage high-volume inbound and outbound calls assisting members with appointment scheduling, benefit inquiries, and care coordination.
- Assist in obtaining referrals from provider offices and ensure they are properly sent to specialists, imaging centers, and other facilities for scheduled services.
- Provide clear, accurate information regarding healthcare coverage, authorizations, and provider availability.
- Coordinate between members, providers, and internal departments to support seamless access to care.
- Ensure HIPAA compliance and maintain accurate documentation in internal systems and health record platforms.
- Maintain strong performance in call resolution, customer satisfaction, and adherence to quality and compliance metrics.
Residential Concierge
ACT Partners
02.2023 - Current
- Managed resident inquiries and requests to ensure high satisfaction levels.
- Coordinated access for deliveries and visitors, maintaining security protocols effectively.
- Implemented efficient check-in procedures, enhancing operational workflow and guest experience.
- Developed and maintained relationships with residents, fostering a sense of community.
- Trained new concierge staff on procedures and best practices for exceptional service delivery.
- Collaborated with property management team to address any concerns or requests from residents promptly.
- Maintained a safe and secure environment by monitoring security systems and reporting suspicious activities.
- Implemented efficient package handling procedures, reducing wait times for residents while maintaining organization of storage spaces.
FINANCIAL CRIME ANALYST I
Truist Bank Via AnswerNet Staffing Services Inc
03.2022 - 09.2022
- Reviews loan applications, checking credit reports, and interviewing applicants to determine if they meet the criteria for a loan.
- Identifies patterns of illegal activity and develops leads for criminal investigations using computer software for data analysis.
- Conducts audits to ensure compliance with laws, rules, and regulations.
- Investigates suspected fraudulent activities, such as embezzlement, money laundering, securities fraud, computer crimes, insurance fraud, bribery, and kickbacks.
- Analyze investigative findings to extract information of financial relevance to a case and/or initiative.
TIER 1 TECH SUPPORT
Department of Homeland Security via Ida Staffing
08.2021 - 01.2022
- Provided help desk support, via phone, computer, in person, and through the company ticketing system.
- Actively participated in troubleshooting problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; made repairs and corrections where required.
- Provided Basic technical support at the network level (WAN and LAN connectivity, routers, firewalls, and security); Conducted the installation, configuration, and upgrade of computer hardware and software.
- Researched solutions to customer questions and problems using working knowledge or other relevant materials and provided timely follow-up for unresolved issues; Escalated service requests that required engineer level support.
CONTRACT TRACER PATIENT COORDINATOR
Maxim Healthcare
11.2020 - 07.2021
- Interviewed patients with advanced or complex cases for the infectious disease COVID-19, to obtain information regarding symptom history and onset, basic demographics, underlying health conditions, treatments received, recent activities, and potential exposure to other individuals in close contact to the patient.
- Actively listened to individuals of various backgrounds and cultures; Addressed concerns regarding health and safety with empathy and sensitivity.
- Coordinated with local, regional, and state social support services and agencies to provide quick access to services that support necessary isolation measures, such as accessing shelter, food, phone, thermometer, cleaning supplies, transportation services, testing, legal aid, childcare and/or temporary care for elderly or disabled family members.
- Oversaw quality control of data collection and data reporting; Maintained patie
PROGRAM FACILITATOR
Alternative Paths Training School
03.2019 - 08.2020
- Maintained, observed, and assessed each student’s progress and identified students who needed more one-on-one guidance.
- Assisted with planning and implementing developmentally appropriate activities and strategies which supported the educational, social, and emotional development of the students.
- Actively participated with store management to make the best visual decisions for assigned store while maintaining corporate visual standards.
- Coordinated and participated in student support meetings, special education eligibility meetings, and IEP meetings.
- Supported teachers in maintaining compliance with the local, state, and federal regulations, as well as Board of Education policies.
Education
Certificate - Project Management
International Associations of Professions Career College
Remote07.2025
60-Hour Pre-License - Real Estate course
Bennette Real Estate Institute
07.2019
AA - General Studies
Prince Georges Community College
01.2014
Skills
- Management Skills
- Negotiation
- Critical Thinking
- Communication Skills
Certification
- Early Childhood Certificate
- June 2016
- This interdisciplinary certificate is designed to prepare students to administer programs for children in day care; work in government service; and work in housing, recreational, health, and social service agencies, where a basic understanding of the nature of children is combined with human services skills.
- Real Estate Professional Assistant Certificate
- November 2022-Present
- The Real Estate Professional Assistant Certificate(link is external) course is designed to sharpen current professional assistant's skills or jumpstart an aspiring assistant's career. As a result, the assistant will become an irreplaceable part of the agent's business plan or team, and help manage risk.
Timeline
Member Service Representative-Cigna Healthcare
EviCore Healthcare Formerly Care Core National
06.2023 - Current
Residential Concierge
ACT Partners
02.2023 - Current
FINANCIAL CRIME ANALYST I
Truist Bank Via AnswerNet Staffing Services Inc
03.2022 - 09.2022
TIER 1 TECH SUPPORT
Department of Homeland Security via Ida Staffing
08.2021 - 01.2022
CONTRACT TRACER PATIENT COORDINATOR
Maxim Healthcare
11.2020 - 07.2021
PROGRAM FACILITATOR
Alternative Paths Training School
03.2019 - 08.2020
60-Hour Pre-License - Real Estate course
Bennette Real Estate Institute
AA - General Studies
Prince Georges Community College
Certificate - Project Management
International Associations of Professions Career College
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