Nijah Jackson
Jackson,MS
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Skilled Care Provider assisting convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Direct Support Caregiver
Hudsepth Mental Regional Center
10.2023 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Apple Technical Support Representative
Conduent
11.2021 - 02.2023
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Resolved service and technical problems for customers by asking clear and specific questions.
- Managed call flow to respond to technical support needs of customers.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Developed tutorials and instructional documents to educate customers on available troubleshooting tools.
- Diagnosed and troubleshot hardware, software and network issues.
Mobile Expert
T-Mobile
11.2019 - 04.2021
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
Certification -
Delta Technical College
Ridgeland, MS02.2024
High School Diploma -
Winona Secondary School
Winona, MS05.2014
Skills
- Meal Preparation
- Care Plan Adherence
- Behavioral Management
- Chronic Disease Management
- Incident Reporting
- HIPAA Compliance
- First Aid and Safety
- Customer Assistance
- Product Restocking
- Payment Processing
- Payment Collection
- Drawer Balancing
Timeline
Direct Support Caregiver
Hudsepth Mental Regional Center
10.2023 - Current
Apple Technical Support Representative
Conduent
11.2021 - 02.2023
Mobile Expert
T-Mobile
11.2019 - 04.2021
Certification -
Delta Technical College
High School Diploma -
Winona Secondary School
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