Customer Service Experience
Nijah Williams
Jackson,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
Work History
Customer Service Representative
Teleperformance USA
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
Assistant Sales Manager
Rent A Center
04.2021 - 10.2021
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed and developed sales team.
- Generated sales report to help upper management make effective decisions and sales plans.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Completed store opening and closing procedures by counting drawers and managing security.
Sales Associate
Walmart
06.2017 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped over 1,000 customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Applied Science - Radio And Television Broadcasting
Hinds Community College
Utica, MS12.2020
Associate of Applied Science - Culinary Arts
Hinds Community College
Utica, MS06.2018
Skills
- Sales and Upselling
- SAP Crystal Reports
- Stock Management
- Prioritization
- Credit Card Payment Processing
- Retail Sales Customer Service
- Customer Account Management
- Quality Assurance
- High-Volume Environments
- Customer Service Best Practices
- Compliance Requirements
- Price Identification
- Money Handling
- Customer Satisfaction
- Knowledge Base
- Microsoft Project
- Windows Operating System
- Bank Deposit Reconciliation
- Dedicated Team Player
- Microsoft Outlook
- Writing
- Microsoft Windows
- Report Analysis
- Collecting Information
- Quality Control
- Email Communication
- Grammar Understanding
- Entry Recording
- Filing
- Microsoft SharePoint
- Advanced MS Office Suite Knowledge
- Google Docs
- Policy and Procedure Adherence
- Adaptable and Flexible
- Trade-In Quotes
- Sales Contracts
- B2B Sales and Customer Service
- Retail Store Operations
- Cleaning Techniques
- Stocking and Replenishing
- Listening Skills
- Team Cooperation
- Dispute Mediation
- Customer Service
- Excellent Written and Verbal Communication
- Company Relations
- Protocol Management
- Preventive Maintenance
- Business Correspondence
- Staff Management
- Microsoft Dynamics
- Learning Strategies
- Bank Deposits
- Active Listening
- Lean Manufacturing
- Effective Customer Service
- Team Monitoring
- Leading Employee
- Customer Experience
- Team Growth
- Teamwork and Collaboration
- Microsoft PowerPoint
- Microsoft Word
- Sales Expertise
- Customer Relations
- Freight Operations
- Order Fulfillment
- Team Development
- Document and Records Management
- Issue and Complaint Resolution
- Call Volume and Quality Metrics
- Adobe Systems Adobe Acrobat
- Retail Materials Management
- Livechat Messaging
- Order Processing
Timeline
Customer Service Representative
Teleperformance USA
11.2021 - Current
Assistant Sales Manager
Rent A Center
04.2021 - 10.2021
Sales Associate
Walmart
06.2017 - 04.2021
Associate of Applied Science - Radio And Television Broadcasting
Hinds Community College
Associate of Applied Science - Culinary Arts
Hinds Community College
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