Microsoft to include Word, Excel, PowerPoint, Outlook, etc
Nijah Smith
Huntersville,NC
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 17 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Economics and Personal Finance Teacher
Charlotte Mecklenburg School System
10.2022 - 06.2024
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Collaborated with colleagues to develop interdisciplinary lesson plans that connected social studies content to other subject areas.
- Improved student comprehension by utilizing diverse teaching methods and materials tailored to individual learning styles.
- Created lesson plans and made adjustments based on overall class performance throughout year.
Mortgage Underwriter
Rocket Mortgage
07.2020 - 09.2022
- Approved or denied loans based on established criteria and underwriting guidelines.
- Identified possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Maintained open lines of communication with internal stakeholders such as processors, closers, and sales representatives to ensure a seamless mortgage underwriting process.
- Verified integrity of applicants' information to minimize fraud.
Mortgage Loan Processor
Rocket Mortgage
07.2015 - 08.2020
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Processed mortgage loan applications accurately and successfully for over 16 years.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Analyzed borrower credit reports and income statements to verify accuracy.
Sr Associate, Policy Service
Equitable
11.2014 - 07.2015
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Provided ongoing training and support for new hires, contributing significantly to their successful job performance as Insurance Claims Processors.
- Ensured timely payments to policyholders by efficiently managing a high volume of claims.
- Negotiated fair settlements with policyholders using excellent communication skills while adhering to company guidelines.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
Bachelor of Arts - Mass Communications
Shaw University
Raleigh, North Carolina05.2009
Skills
- Classroom Management
- Critical Thinking
- Lesson Planning
- Motivating students
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Claims Investigation
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
References
Available Upon Request
Certification
- North Carolina Council on Economic Education- Certified Teacher
Software
Salesforce
Timeline
Economics and Personal Finance Teacher
Charlotte Mecklenburg School System
10.2022 - 06.2024
Mortgage Underwriter
Rocket Mortgage
07.2020 - 09.2022
Mortgage Loan Processor
Rocket Mortgage
07.2015 - 08.2020
Sr Associate, Policy Service
Equitable
11.2014 - 07.2015
Bachelor of Arts - Mass Communications
Shaw University
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