Nijaya Howell
Washington,DC
Summary
Dedicated Healthcare leader skilled in facilitating communication and training new staff. Expertise in managing patient records and ensuring compliance with healthcare regulations, contributing to enhanced operational efficiency.
Overview
5
5
years of professional experience
Work History
Server Lead
Vortex Restaurant & Lounge
Washington, District of Columbia
03.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed food and drink orders accurately and efficiently.
- Trained new staff on restaurant procedures and service standards.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
Advanced Medical Support Assistant GS-0679-6
Department of Veteran Affairs
Washington, DC
11.2023 - Current
- Facilitated efficient communication with patients, interdisciplinary teams, and community care providers.
- Monitored databases to track consult status and streamline processing of consults.
- Checked eligibility of veterans for Community Care and created necessary authorizations.
- Ensured appropriate Standardized Episode of Care (SEOC) attachments for consults and addressed related inquiries.
- Identified providers within Third-Party Administrator's network and Veterans Care Agreements.
- Verified rendered care by contacting community care providers directly.
- Requested documentation of community care through outside records.
- Trained new staff on office procedures and electronic systems, supporting seamless operations.
Senior Clinic Operations Representative
Children's National Medical Center
Washington, DC
01.2022 - 11.2023
- Obtained authorizations for Radiology and Physical Therapy services efficiently.
- Determined patient eligibility for benefits based on insurance information collected.
- Performed scheduling and registration functions as initial contact for medical visits.
- Trained co-workers on various organizational work systems to enhance operational efficiency.
- Provided coverage for Office/Clinical Coordinator during absences, ensuring continuity of service.
- Implemented Cerner system for digitizing and organizing medical records effectively.
- Coordinated referrals with insurance and specialists, documenting details in patient charts.
- Collected and recorded co-payments, deposits, and payments while providing receipts.
Unit Secretary
Medstar Washington Hospital Center
Washington, DC
07.2021 - 01.2022
- Scheduled patient appointments to optimize office workflow.
- Executed administrative duties to support unit tasks and achieve team goals.
- Transcribed doctor's orders while coordinating patient testing and procedures.
- Maintained and organized medical records, assembling charts per discharge procedures.
- Documented patient medical information, ensuring accuracy for smooth appointment processing.
- Managed inventory by placing supply orders and restocking clerical areas.
- Answered telephone inquiries, providing accurate office information and directing calls.
- Implemented Medconnect to digitize and organize over thirty medical records.
Hospitality Assistant
MedStar Southern Maryland Hospital Center
Clinton, MD
11.2020 - 07.2021
- Scheduled inpatient appointments with dietitians through electronic applications.
- Registered newly admitted patients into dietary systems for efficient processing.
- Managed multi-line phone systems to handle patient and healthcare professional inquiries.
- Trained co-workers on various organizational work systems for enhanced productivity.
- Served specific meals to patients with special dietary needs, ensuring accuracy and timeliness.
- Answered calls from patients and healthcare professionals to verify diet orders in the system.
- Assembled meal carts and delivered patient trays to ensure timely service.
- Maintained a clean work area to promote safety and hygiene standards.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH05-2026
Diploma -
Suitland High School
District Heights, MD05.2019
Skills
- Typing 50 wpm
- Patient records administration
- HIPAA Compliance
- Communication skills
- Administrative skills
- Appointment scheduling
- Patient Registration
- Problem-solving skills
- Insurance authorizations
- ICD-10/CPT coding
- Medical office management
Timeline
Server Lead
Vortex Restaurant & Lounge
03.2025 - Current
Advanced Medical Support Assistant GS-0679-6
Department of Veteran Affairs
11.2023 - Current
Senior Clinic Operations Representative
Children's National Medical Center
01.2022 - 11.2023
Unit Secretary
Medstar Washington Hospital Center
07.2021 - 01.2022
Hospitality Assistant
MedStar Southern Maryland Hospital Center
11.2020 - 07.2021
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Diploma -
Suitland High School