Summary
Overview
Work History
Education
Skills
Timeline
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Nijee Miller

Jacksonville,FL

Summary

Analytical professional with strong background in data analytics. Skilled in providing queried reporting and solutions for businesses of all sizes. Astute professional that develops new strategies and processes to optimize operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Revenue Analyst

Jacksonville Transportation Authority
01.2023 - Current
  • Increased revenue by identifying and analyzing trends, monitoring performance, and implementing effective pricing strategies. Notably updating both online ticketing prices and tracking usage of mobile revenue across city for12 different client groups
  • Conducted monthly close activities, ensuring accurate revenue recognition.
  • Enhanced financial reporting by developing and maintaining advanced Excel models for revenue analysis.
  • Improved data accuracy through thorough reconciliation of billing discrepancies, resulting in better informed business decisions. Keeping below the 3% discrepancy for all transactions
  • Streamlined processes for efficiency by automating routine tasks and implementing new software solutions. For example teams workflows to automate most process in bulk order purchases to our Tax exempt clients.
  • Developed insightful management reports highlighting key revenue drivers, risks, and opportunities for growth.
  • Influenced company strategy by presenting compelling evidence regarding potential benefits of pursuing new business opportunities or refining existing offerings based on profitability analysis. Like new areas to spread into for opportunities for our clients to purchase from JTA
  • Took on project management duties, most notably when it came to both mobile revenue options available. Led updating our point of sale system to new back end
  • Improved emergency resolution processes to save time. Updating all resolution data entry documents for cash revenue.

Data Analyst

Gc Services
01.2020 - 11.2022
  • Displayed ingenuity by solely creating production and detailed historical agent call monitoring
    workbooks in Excel and Access increasing production rates from 80 to 92% across staff.
  • Displayed vision and saved company money by creating internal tools that were originally outsourced or added onto sister sites workload
  • Maintained the 80% SLA through real-time monitoring and other methods
  • Analyzed, specified, and validated business needs by designing reports that kept all historical data for cross differentials with productivity and cost
  • Pushed projects past the finish line by managing and tracking statuses of requirements throughout project lifecycles.
  • Displayed leadership by mentoring and coaching junior staff
  • Increased total performance and productivity by using Excel and Access
  • Providing updates on efficiency to leadership, designing spreadsheets holding company to the 92% production rate

Operations Manager

RaceTrac Petroleum, Inc
08.2017 - 12.2019
  • Displayed consistency by managing 10-12 employees to meet store needs
  • Displayed problem solving and critical think by tackling difficult issues and in turn increasing customer relations
  • Cut data entry by 70% by leveraging skill in excel and access to automate most of the spreadsheet data
  • Met metrics for sales always and kept a detailed spreadsheet of all data relevant

Education

High School Diploma -

Kathleen High
Lakeland, FL
06.2012

Skills

  • Microsoft Office: Excel, Access, Word, Outlook, PowerPoint
  • Query Language: SQL, OPS SQL, MySQL, VBA
  • Google Owned Services: Google Drive, Google Workspace, Google Docs, Google Analytics, Teams Workflow
  • Cloud Based Software: Salesforce, PeopleSoft

Timeline

Revenue Analyst

Jacksonville Transportation Authority
01.2023 - Current

Data Analyst

Gc Services
01.2020 - 11.2022

Operations Manager

RaceTrac Petroleum, Inc
08.2017 - 12.2019

High School Diploma -

Kathleen High

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