Nijha Taylor
Waukesha,WI
Summary
Experienced finance professional with over 5 years of expertise in administrative roles, seeking new opportunities. Possessing a diverse skill set, confident that my abilities can be effectively utilized in various areas, particularly in administrative positions. Additionally, two years of supervisory experience have equipped me with the necessary skills to excel in a recruiting role as well. I'm eager to embark on a new career journey and contribute to the success of an organization.
Overview
6
6
years of professional experience
Work History
Consumer Loan Specialist
LANDMARK CREDIT UNION
06.2022 - Current
- Partners closely with Consumer Loan Underwriting, Consumer Loan Processing, Personal Financial Officers, and Branches to identify documentation requirements for each specific loan
- Analyzing daily/weekly/monthly reports to ensure no applications reach more than 30 days without a decision
- Verifies accuracy of loan applications according to current policies and procedures, and then inputs information into the current lending system when applicable
- Scheduling appointments
- Assist members with their loan (HE, HELOC, Auto, Personal Loan)
- Using the excel spreadsheets and Microsoft word
- Emailing/ Calling members with updates on their loan
- Deescalating situations when members are upset
- Coordinates the preparation of the closing documents in an accurate, error-free manner
- Uses independent judgment
- Uses soft skills with my peers and members
- Works independently most times but help out my team if needed
- Quality Assurance: Checking for accuracy of loan application information, reviewing loan when they come in, testing new loan system, providing feed back for operational effectiveness for the loan department
- Updating spread sheets/data entry
Supervisor
Waukesha State Bank
07.2019 - 05.2022
- Cash Counting and balancing
- Working with customers hands on
- Taking responsibility for keeping sensitive information
- Answering Phones
- Filling out paperwork and forms
- Opening accounts for customers
- Balancing the vault
- Security testing
- Making sure everything is closed/locked at the end of the night
- Sending emails in a timely manner
- Helping tellers with upset customers
- Answering customers questions/tellers questions
- Quality Assurance: training new hires, checking for accuracy when training new hires on all systems, reporting all issues and trouble shooting, checking for professional tones when dealing with customers
- Getting cash from the vault for tellers
- Doing monthly audits on teller drawers
- Doing staff work schedules
- Sending tellers to help other branches when needed
- ATM Balancing
- Logging reports
- Opening/Closing
- Delegating tasks to tellers
Customer Service Representative
Walmart
06.2018 - 01.2019
- Provide great customer service; stopping all tasks so that customers are helped first
- Stock merchandise onto shelves and walls of the sales floor
- Kept area of work tidy and clean
- Execute cash, checks, and debit and credit card transactions
- Knowledge of Western Union and Money Gram services
- Provides financial services for customers that need to pay utility bills, to send and to receive money and money orders
- Consult with customers about their product or service needs
- Answer and transfer phone calls at the operator desk
- Handled and resolved customer complaints
- Assist other departments with tasks
- Assist elderly and seniors with loading merchandise into their vehicles
- Train new employees regarding procedures, ethics, compliances and duties that need to be performed
Education
High School Diploma -
Waukesha High School
Waukesha, WI06.2018
Skills
- Able to quickly understand and perform operating procedures
- Quality control
- Data entry
- Analyzing reports
- Independent self-starter
- Highly organized
- Dedicated
- Attentive to detail
- Efficient multi-tasker
- Determined goal setter and achiever
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Professional experience working in a fast paced environment
- Professional experience in a office and work from home setting
Timeline
Consumer Loan Specialist
LANDMARK CREDIT UNION
06.2022 - Current
Supervisor
Waukesha State Bank
07.2019 - 05.2022
Customer Service Representative
Walmart
06.2018 - 01.2019
High School Diploma -
Waukesha High School
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