NIJHA CARTER
Long Island City,NY
Summary
Provides outstanding customer service and is dedicated to excellent customer care. Collaborative team player, detail-oriented, friendly and reliable with service-focused mindset. Ability to accomplish multiple tasks within established timeframes. Equally effective working independently and in cooperation with others. Proficient in Microsoft Office Suite.
Overview
8
8
years of professional experience
Work History
Call center representative
TTEC
09.2023 - 08.2024
- Provided leadership, work ethic and completed tasks.
- Resolved complaints to satisfy customers and encourage future transactions.
- Learned and adapted quickly to new technology and software applications.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
Call Center Agent
Benefit Focus
09.2022 - 08.2023
- Supported customers by managing 70-80 calls per day efficiently while maintaining professionally.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Developed extensive knowledge of products and services to better assist customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support .
Cashier
Wholefoods Market
09.2018 - 11.2021
- Scanned goods and collect payments including cash and credit card transactions
- Assisted customers by answering questions and fulfilling requests
- Helped customers with finding goods on shelf
- Organizing shelves for goods and work station.
Cashier
Department of Motor Vehicles
07.2017 - 04.2018
- Greeted customers at the welcome center and directed them
- Assisted customers at the kiosk station renew replace IDs or registration
- Maintained motor vehicle files and transaction records as required by the state
- Accepted customer payments and updated accounts on a daily basis.
Administrative Assistant
Jennings Hall
07.2016 - 04.2017
- Organized files, faxed reports and spreadsheets
- Greeted visitors and responded to telephone and in-person requests
- Performed HR functions such as creating, maintaining, and entering information into databases
- Performed one week training for new Administrative Assistant.
Education
Medical Billing & Coding Certification -
Bryan University
10.2024
Highschool diploma -
Peace and Diversity Academy
06.2016
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
Activitiesandskills
- Vice President of student government during my senior year of high school
- Joined the mock trial team in my senior year of high school
- Excellent customer service and organizational skills
Timeline
Call center representative
TTEC
09.2023 - 08.2024
Call Center Agent
Benefit Focus
09.2022 - 08.2023
Cashier
Wholefoods Market
09.2018 - 11.2021
Cashier
Department of Motor Vehicles
07.2017 - 04.2018
Administrative Assistant
Jennings Hall
07.2016 - 04.2017
Medical Billing & Coding Certification -
Bryan University
Highschool diploma -
Peace and Diversity Academy
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