Nik Kellerman
Towson,MD
Summary
Dynamic and solutions-focused professional with over 4 years of experience in healthcare technology and behavioral health admissions. Proven ability to lead client implementations, optimize customer success, and navigate complex problem-solving in high-pressure environments. Strong communicator adept at building relationships, training teams, and ensuring seamless onboarding processes. Passionate about improving patient care through technology and compassionate service delivery.
Experienced with guiding software implementation projects from initiation to completion. Utilizes in-depth technical knowledge and problem-solving skills to ensure efficient system integrations. Track record of enhancing user adoption and maximizing operational efficiency through collaborative team efforts.
Overview
4
4
years of professional experience
Work History
Implementation Specialist
Pretaa
07.2023 - Current
- Lead and manage end-to-end implementation of Pretaa's behavioral health technology solutions for treatment centers
- Conduct onsite and virtual training for clinical and operations staff on wearable integrations, data interpretation, and patient onboarding
- Collaborate cross-functionally with EMR vendors, clinical teams, and leadership to ensure smooth system integrations and customized rollout plans
- Provide ongoing client support, troubleshooting, and customer success management to enhance client satisfaction and long-term usage
- Develop and refine standard operating procedures (SOPs) for scalable implementation processes
- Facilitate data-driven consultations to help facilities optimize patient care using real-time biometric insights
- Successfully implemented Pretaa in multiple large behavioral health facilities, ensuring adoption and positive outcomes for both staff and patients
- Trained multidisciplinary teams (therapists, case managers, UR, and tech staff) to effectively leverage Pretaa's tools for patient engagement and treatment reviews
Admissions Coordinator
Recovery Centers of America
03.2021 - 07.2023
- Managed inbound and outbound communications with patients, families, and referral sources seeking addiction treatment services
- Coordinated intake assessments, insurance verification, and patient placement to ensure smooth admission processes
- Acted as a key liaison between patients, clinical teams, and facility operations to streamline care transitions
- Demonstrated compassionate communication while supporting individuals and families in crisis situations
- Maintained up-to-date knowledge of treatment protocols, insurance requirements, and facility capabilities to provide accurate information to clients
- Consistently recognized for exceptional patient rapport and customer service in high-stress scenarios
- Improved admissions workflows that contributed to faster patient placements and higher satisfaction rates
- Collaborated with interdisciplinary teams to resolve patient concerns and coordinate care effectively
Education
High School Diploma -
Greater Latrobe
Latrobe, PA06-2017
Skills
- Implementation & Training
- Customer Success & Support
- Behavioral Health & Addiction Recovery
- Healthcare Technology & EMR Integrations
- Process Improvement & SOP Development
- Patient Admissions & Intake Coordination
- Team Collaboration & Communication
- Problem-Solving & Conflict Resolution
- Client training
- Issue resolution
- Business analysis
Timeline
Implementation Specialist
Pretaa
07.2023 - Current
Admissions Coordinator
Recovery Centers of America
03.2021 - 07.2023
High School Diploma -
Greater Latrobe
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