Summary
Overview
Work History
Education
Skills
Timeline
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Nik Logan

Royse City,TX

Summary

Proactive Outside Sales Manager with ten plus years of experience in account management / sales. Committed to providing excellent and personalized customer service with exceptional multitasking ability. Effective at closing sales and leading team through fantastic customer service skills.

Overview

10
10
years of professional experience

Work History

Account Manager

Artisent Floors
08.2023 - 10.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Account Executive

Aramark
09.2022 - 08.2023
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Managed sales cycle from first contact to established customer sale and maintained solid customer base.
  • Identified client business needs by gaining understanding of goals, objectives and processes.
  • Created and executed account strategies to present services to key decision makers.
  • Met and exceeded service level goals by identifying and achieving standards and expectations.

Regional Sales Executive

Dickinson Fleet Services
09.2021 - 09.2022
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
  • Created robust sales plans and set territory quotas.
  • Boosted market share by establishing sales and distribution channels, developing new products and solidifying sales partnerships.
  • Understood and capitalized on industry trends to shape and enhance value-added solutions and strategies for new market developments.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Finalized sales contracts with high-value customers.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
  • Grew territory by 9 % in gross sales in one year
  • Carried highest GP in southwest region for 9 months
  • Met sales goal three quarters of the year as well as bonused all three of those quaters

Outside Sales Account Manager

PETERBILT OF LINCOLN
09.2016 - 09.2021
  • Established new accounts through cold calling and personal visits to potential customers.
  • Marketed products and liaised with industry professionals by attending seminars and trade shows.
  • Built strong client rapport to establish diversified network of connections.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Used consultative sales approach to understand and meet customer needs.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Performed required travel for training and scheduled events.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Maximized sales through effective client relationship development, resulting in consistent ranking in top 3 % of team
  • Utilized in-depth understanding of strategic sales processes to increase revenue.
  • In the top 3 sales reps three years in a row as well as made presidents club one year.
  • Grew territory on average nine new accounts a year.
  • Carried a 27 % GP average quarterly.
  • Had a 97 % customer retention rate.

Parts/Sales Associate

Harley Davidson of Dallas
03.2015 - 07.2016
    • Work directly with walk-in and telephone customers to help determine and supply them with parts andaccessories Informing customers of all sales, specials, and new merchandise in the store Recommended related parts that were required for a job Maintained cleanliness of parts department keeping the inventory neat and orderly Handled cash and credit card payments for merchandise purchases, keeping cash register drawer accurate Performed periodic physical inventory of all merchandise Update inventory control system and parts catalogue Notified service personnel when special parts or back ordered parts were received Supplied parts information and cost of parts on repair orders Received and logged merchandise into inventory Supplied Service Technicians with orders for parts getting them filled as quickly as possible Worked with Service Technicians to ensure their parts and accessories needs were being met Familiar and efficient with all phases of Light Speed.

Crane Rigger

Acadian Contractors Inc
09.2014 - 12.2014
  • Familiar with proper set up and operation of equipment Knowledge of how to choose, attach and use appropriate cables, pulleys, winches, blocks, sheaves, wires,straps and chains Assembled rigging to lift and move equipment and material safely Operate machinery used to lift and haul heavy materials Guide crane operators as objects are being moved around Fasten loads accurately to meet both company and federal rules, regulations, policies and procedures Familiar and cognizant of testing all equipment prior to use Testing of all equipment prior to use Oversee and direct crane operators Complete all proper paperwork daily Dismantle, clean, and store equipment after use.

Education

Some College (No Degree) -

University of Nebraska – Kearney
Kearney, NE

Skills

  • Product and service sales
  • Written Communication
  • Good listening skills
  • Collaboration
  • Product branding
  • Verbal and written communication
  • Critical thinking
  • Account Management
  • Teamwork and Collaboration
  • Relationship Building
  • Customer Satisfaction
  • Goal-Oriented
  • Relationship building and management
  • Territory Management

Timeline

Account Manager

Artisent Floors
08.2023 - 10.2024

Account Executive

Aramark
09.2022 - 08.2023

Regional Sales Executive

Dickinson Fleet Services
09.2021 - 09.2022

Outside Sales Account Manager

PETERBILT OF LINCOLN
09.2016 - 09.2021

Parts/Sales Associate

Harley Davidson of Dallas
03.2015 - 07.2016

Crane Rigger

Acadian Contractors Inc
09.2014 - 12.2014

Some College (No Degree) -

University of Nebraska – Kearney

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