Nika Aminmadani
Orlando
Summary
Dedicated professional with demonstrated strengths in customer service, time management and technical skills. Excellent verbal and written communicator with strong background in cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
Work History
Private Nanny
Care
01.2019 - Current
- Assisted with homework and school projects, ensuring academic success
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Maintained safe, caring, nurturing and stimulating environments for children
- Organized fun activities and outings to promote socialization and mental stimulation
Receptionist
Petsuites of America
11.2022 - 05.2024
- Coordinated office cleaning and lobby organization for office and meeting areas
- Routed messages, coordinated appointments and directed personnel to various departments
- Answered questions regarding company pricing and policies
- Recorded inquiries, complaints and comments as well as action taken
- Anticipated guest needs, delivering exceptional customer service to exceed expectations
- Treated visitors with friendly, approachable attitude
- Maintained clean and orderly reception area, including seating and reading materials
- Trained new employees on receptionist duties ensuring they were familiar with company policies and procedures
FOH Trainer
Tijuana Flats
02.2021 - 11.2022
- Addressed any concerns or challenges faced by trainees promptly, offering solutions that fostered both personal growth and workplace efficiency.
- Trained team members on management-crew communication, delivered feedback and coached for optimum customer service.
- Provided one-on-one coaching for employees needing additional support
- Trained team to provide high quality service to guarantee customer satisfaction
- Addressed customer issues by validating complaints and ensuring client satisfaction was met
Education
Bachelor of Science (B.S.) - Business Administration Management
University of Central Florida
05.2026
Associate in Arts (A.A.) - Business Administration
Valencia College
12.2023
Skills
- Customer Service
- Collaboration
- Technical
- Problem-Solving
Other
Technical Skills: Microsoft Suite (Excel, Word, Powerpoint)
Academic Awards: Business Specialist and Business Operations Awards from Valencia College 2022
Timeline
Receptionist
Petsuites of America
11.2022 - 05.2024
FOH Trainer
Tijuana Flats
02.2021 - 11.2022
Private Nanny
Care
01.2019 - Current
Bachelor of Science (B.S.) - Business Administration Management
University of Central Florida
Associate in Arts (A.A.) - Business Administration
Valencia College
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