Nika Carlton
Belmont,CA
Summary
Focused and hardworking college student seeking employment and eager for more work experience. Dedicated to identifying all consumer needs/issues and delivering timely and effective solutions. Easily adaptable team player who prizes excellent communication and relationships with focus on guest satisfaction. Accustomed to adhering to company standards and treating employees and clients with kindness and hospitality. A strong leader who works well under pressure, and exudes positivity.
Overview
4
4
years of professional experience
Work History
Back Waiter
Protégé
03.2023 - Current
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Crewmember
Trader Joe's
06.2019 - 09.2021
- Worked in all areas of the store (creating food samples, stocking shelves, operating cash register, cleaning store, etc.) and focused on providing positive and memorable experiences for all customers.
- Worked well with teammates and accepted coaching from management team.
Education
Business Administration -
Santa Barbara City College
Santa Barbara, CA05.2025
Skills
- Ability to Work in a Team
- Adaptability
- Multitasking Skills
- Excellent Customer Service Skills
- Detail Oriented
- Friendly and Outgoing
Languages
Russian
Spanish
Hobbies and Interests
- Cooking
- Singing
- Working out
- Web development
Timeline
Back Waiter
Protégé
03.2023 - Current
Crewmember
Trader Joe's
06.2019 - 09.2021
Business Administration -
Santa Barbara City College
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