Nika Everett
Jacksonville
Summary
Dedicated transportation operations professional with more than 28 years of experience at CSX supporting safe, efficient, and compliant railroad operations in a fast-paced, 24/7 operational environment. Proven ability to coordinate critical communications, manage competing priorities, resolve operational issues, and make sound decisions under pressure while ensuring compliance with Federal Railroad Administration (FRA) regulations and company policies. Recognized for professionalism, customer service, collaboration, and building strong relationships across all organizational levels. Experienced in incident coordination, operational reporting, regulatory compliance, and supporting continuous process improvement initiatives.
Overview
29
29
years of professional experience
Work History
Crew Management Dispatcher
CSX Transportation
01.1998 - Current
- Support railroad operations within a 24/7 mission-critical operating environment by coordinating train crew assignments, maintaining regulatory compliance, and ensuring safe and efficient transportation operations.
- Coordinate train crew assignments while ensuring compliance with FRA regulations, labor agreements, and company operating procedures.
- Communicate with train crews, operations management, transportation personnel, and multiple internal departments to ensure timely movement of railroad operations.
- Exercise sound judgment while prioritizing multiple operational issues in a fast-paced environment requiring immediate decision-making.
- Manage time-sensitive communications involving safety-sensitive operations and changing business priorities.
- Troubleshoot operational challenges and implement effective solutions that minimize service disruptions.
- Maintain accurate operational records and documentation to support reporting requirements and regulatory compliance.
- Provide timely operational information for management reporting and business decision-making.
- Work independently while balancing numerous competing priorities with minimal supervision.
- Demonstrate professionalism and confidentiality while communicating with employees and leaders at all organizational levels.
- Support continuous operational efficiency through proactive communication and problem resolution.
- Consistently meet strict deadlines in a high-volume service environment.
Education
Bachelor of Science - Business Management
University of Phoenix
Associate of Science - Business Management
Florida Community College at Jacksonville
Skills
- Public Safety Operations
- Emergency Communications
- Incident Coordination & Escalation
- Railroad Operations
- FRA Regulatory Compliance
- Operational Leadership
- Critical Decision Making
- Performance Reporting
- Customer & Stakeholder Relations
- Process Improvement
- Conflict Resolution
- Operational Problem Solving
- Microsoft Office (Word, Excel, Outlook)
- Team Collaboration
- Confidential Information Management
- Multitasking in High-Pressure Environments
QUALIFICATIONS
- More than 28 years of progressive railroad operations experience
- Extensive knowledge of CSX operating procedures and railroad operations
- Strong understanding of FRA regulations and compliance requirements
- Experienced working in a 24/7 operational environment
- Excellent verbal and written communication skills
- Proven ability to manage multiple priorities during high-pressure situations
- Strong analytical and critical-thinking abilities
- Skilled in collaboration across departments and organizational levels
- Committed to safety, operational excellence, customer service, and continuous improvement
Timeline
Crew Management Dispatcher
CSX Transportation
01.1998 - Current
Associate of Science - Business Management
Florida Community College at Jacksonville
Bachelor of Science - Business Management
University of Phoenix