Nika Khugashvili
Jersey City,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Delivery Associate
Dutch-X
New York, NY
07.2024 - Current
- Assisted with loading and unloading of freight at warehouses and distribution centers as required.
- Delivered items directly into customers' homes when necessary, providing additional customer service support.
Customer Support Specialist
Evolution
12.2023 - 04.2024
- Develop and implement customer support policies, procedures, and service standards.
- Investigated customer complaints regarding product quality or service rendered.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Collaborate, problem-solve, and/or strategize with team members in order to identify opportunities for improvements and growth.
- Manage hands-on the customer support team's day-to-day operations, mainly around ticket resolution.
Live Support Specialist
Evolution
12.2022 - 12.2023
- To handle end users' queries in live chat and ensure a prompt response.
- To perform initial technical investigation basing on the information in Evolution Gaming Back office and systems trained.
- To provide resolutions of the investigated cases to the operators if asked by the manager.
- To resolve any end-users' disputes in the live chat and escalate to either Service Manager for higher level of intervention and log in complaints if the technical verification of the 1st line Customer Support is required.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Game presenter
Evolution
01.2021 - 12.2022
- Enthusiastically introduce players, the rules of the game and the winners: Deal cards, spin roulette wheel, and announce winners.
- Be professional, presentable, and confident in front of the camera.
- Follow policies, procedures, and techniques for each game.
Retail Sales Associate
Hugo Boss
08.2019 - 04.2020
- Greet customers and provide excellent customer service.
- Assist customers in finding items and answering questions.
- Stock shelves and organize merchandise.
- Process customer payments and handle cash transactions.
- Assist with inventory management and restocking.
Education
Bachelor's Degree - Psychology
University Of Georgia
01.2021
Ilia State University
Skills
- Strong organizational
- Time management
- Exceptional communication
- Order processing
- Live chat support
- Interpersonal skills
- Problem-solving
- Ability to work as part of a team
- Ticket resolution
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Customer relationship management
Languages
- English
- Russian
- Georgian
Languages
English
Full Professional
Russian
Full Professional
Georgian
Native/ Bilingual
Timeline
Delivery Associate
Dutch-X
07.2024 - Current
Customer Support Specialist
Evolution
12.2023 - 04.2024
Live Support Specialist
Evolution
12.2022 - 12.2023
Game presenter
Evolution
01.2021 - 12.2022
Retail Sales Associate
Hugo Boss
08.2019 - 04.2020
Bachelor's Degree - Psychology
University Of Georgia
Ilia State University
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