NIKA LEE
Oakland Gardens,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Extremely detail-oriented and committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ceramic Studio Supervisor
DOCLAY NYC
12.2024 - Current
- Managing a team of 15+ employees, 30+ instructors, and 10+ work exchange members; ensuring seamless studio operation.
- Scheduling employees for shifts, taking into account customer traffic and employee strengths.
- Leading in the recruiting, hiring and training of team members and instructors.
- Developing training programs for new staff, enhancing skills and fostering a collaborative team environment.
- Coordinating scheduling of semester classes and workshops, maximizing studio utilization and customer engagement.
- Increasing studio revenue by developing and promoting workshops, classes, and special events catered to different ages and skill levels.
- Overseeing daily operations of a 5,000+ sq ft ceramic studio with 170+ members, ensuring smooth workflow and efficient resource allocation.
- Implementing quality control measures to maintain high standards in ceramic production processes.
Customer Service Associate
Walgreens
10.2022 - 02.2025
- Provided excellent customer service by promptly addressing customer inquiries and complaints with a professional and courteous attitude.
- Worked collaboratively with team members to achieve common goals.
- Processed payments accurately, including cash, credit card, check, or other forms of payment.
- Assisted customers in selecting products based on their individual needs and preferences.
Bookkeeping Administrative Assistant
DOCLAY NYC
06.2024 - 12.2024
- Managed accounts payable and receivable processes to ensure timely financial transactions.
- Reconciled bank statements with internal records to maintain accurate financial reporting.
- Assisted in preparing monthly financial statements, enhancing transparency and decision-making.
- Developed and maintained organized filing systems for invoices, receipts, and financial documents.
- Implemented cost-saving measures by streamlining bookkeeping procedures and reducing errors.
Server
Joe’s Coffee Shop
04.2017 - 04.2022
- Served food and beverages to customers and immediately remedied issues with orders.
- Processed customers’ payments and provided receipts.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Accounting Assistant
The Napoleon Group
07.2016 - 04.2017
- Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, and disbursements.
- Prepared month-end closing entries for detailed reporting and record-keeping.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Prepared bi-weekly payroll for team of salaried and hourly employees.
Education
Associate of Science - Business Administration
Queensborough Community College
Oakland Gardens, NY07.2021
Skills
- Team Building and Leadership
- Attention to Detail
- Decision-Making
- Problem-Solving
- Multitasking
- Reliability
- Additional Skills: Square, Sawyer, Squarespace, Mailchimp, Quickbooks, and Google Workspace
Certification
New York State Esthetics License, 2019
Timeline
Ceramic Studio Supervisor
DOCLAY NYC
12.2024 - Current
Bookkeeping Administrative Assistant
DOCLAY NYC
06.2024 - 12.2024
Customer Service Associate
Walgreens
10.2022 - 02.2025
Server
Joe’s Coffee Shop
04.2017 - 04.2022
Accounting Assistant
The Napoleon Group
07.2016 - 04.2017
Associate of Science - Business Administration
Queensborough Community College
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