Walanika Tupuola

-Ensures harmonious atmosphere within program by maintaining communication with and being liaison between the clinical staff and program staff and fostering the therapeutic community environment among clients.

-Establishes rapport and maintains a professional relationship and boundaries with clients and potential clients.

-Coordinates individual and group services that help veterans achieve specific life and recovery goals and support success.

-Responsible for the preventing or de-escalating any problematic behaviors among clients including submitting Incident Reports to the Veteran Service Coordinator, Program Coordinator or Lead Veterans Service Assistant concerning these events.

-Assists with maintaining compliance with VA, HUD, and other funder regulations and organization is collected and maintained.

-Participates in case conferences, consultations, monthly Town Hall meeting, and staffing with appropriate staff.

-Assists Case Managers in maintaining confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards: all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organizations standard.

-Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards.

-Assists in quality management activities, data collection, and preparing reports.

-Attends scheduled team meetings and trainings.

-Maintains and submits time sheets, mileage logs, supportive service request, and other required documentation accurately and in a timely fashion.

-Responsible for addressing client issues timely to ensure non-interruption of services.

-Assists with monitoring program rent/participant fee compliance to assist clients in prioritizing.

-Transports clients to community medical, housing, errands, and other appointments and accompanies for peer support as needed.

-Conduct wellness checks and home visits as needed.

-Audit files.

-Placing online order or in-person shopping for veterans household items, once veterans are housed.

-Maintaining all company vehicles.

• Improved facility safety with diligent monitoring and proactive intervention in potential conflicts.
• Provided crisis intervention during emergencies, deescalating tense situations and maintaining order within the institution.
• Observed conduct and behavior of 100+ inmates to prevent escapes and disturbances.
• Monitored compliance with state regulations pertaining to correctional institutions'' operation by conducting routine inspections.