Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nika Mukhina

Nika Mukhina

Brooklyn,NY

Summary

Im a strategic leader with a proven ability to bridge big picture goals with day to day operational excellence. What sets me apart is my people - first mindset. I believe that success isn’t just about numbers - it’s about empowering teams, fostering collaboration, and creating processes that are both effective and accessible. I’m passionate about helping businesses unlock their full potential through actionable strategies, rooted in data and built with people in mind.

Overview

10
10
years of professional experience

Work History

Operations Manager Lead

Getir
12.2021 - 07.2025

• Directed new store launches and oversaw renovations, expanding the company’s footprint while ensuring seamless operations and minimal downtime.

• Utilized advanced project management skills to streamline processes, solve complex problems and enhance operational efficiency across all units.

• Expertly forecasted labor hours, managed store budgets (P&L) and optimized product inventories to exceed KPIs and drive profitability.

• Implemented lean practices to minimize shrinkage, waste, and overspending, resulting in significant cost savings.

• Led multi-state recruitment, onboarding, training and development building high performance teams committed to excellence.

• Quality Assurance: Upheld the highest standards of quality and food safety, ensuring compliance with industry regulations and enhancing customer satisfaction.

• Market Adaptability: Monitored industry trends to stay ahead of developments, adapting strategies to improve efficiency and cost-effectiveness.

• Streamlined inventory management processes, enhancing product availability and reducing stock discrepancies.

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Operations Manager

Telco Stores
10.2024 - 06.2025
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Implemented sustainability initiatives, reducing environmental impact.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Developed and maintained relationships with external vendors and suppliers.

Operations Manager

J.Crew
01.2018 - 10.2020
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and maintained relationships with external vendors and suppliers.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led the development and implementation of operational strategies to enhance transfer efficiency and storage across 18 J.Crew stores, resulting in a 37% increase in customer availability in-store and a 64% increase in online availability, optimizing inventory management .

Operations Manager

Free People
07.2018 - 03.2020
  • Streamlined operations by implementing process improvements, enhancing efficiency across teams.
  • Led cross-functional teams to optimize workflow and reduce bottlenecks in production processes.
  • Developed and maintained key performance indicators (KPIs) to track operational effectiveness and drive results.
  • Mentored staff on best practices for inventory management, resulting in reduced waste and improved stock levels.
  • Facilitated training sessions for new hires, fostering knowledge transfer and promoting a culture of continuous improvement.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reviewed project plans, participated in redline meetings and joined construction walks to address security related systems, resulting in a 30% reduction in change orders and achieving a 100% on time handover.
  • Conducted comprehensive health, safety and security audits quarterly. Meticulously identifying safety infractions and swiftly implementing corrective measures to ensure a secure work environment.

HR Manager

TJMaxx
12.2015 - 09.2017
  • Worked closely with store operations to make sure we had the right people in place to drive sales and create a positive shopping experience.
  • On-boarded, trained and counseled staff members in cases of error.
  • Supported staff with the right training and resources to boost productivity, reduce turnover and keep the stores running smoothly.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Recruited top talent to maximize profitability.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.

Education

B.S. Bachelor of Science -

CUNY Baruch College
New York City
08.2018

A.A.S. - Business Administration

CUNY Borough of Manhattan Community College
Manhattan, NY
05.2016

High School Diploma - undefined

James Madison High School
Brooklyn, NY
06.2014

Skills

  • Building strong client relationships
  • Report Development and Presentation
  • Value Based Selling
  • Oracle E-business suite
  • Operational efficiency
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff management
  • Operations oversight
  • Employee motivation
  • Interpersonal communication
  • Client relationships
  • Workflow optimization
  • Strategic planning
  • Schedule management
  • Performance management
  • Policies and procedures implementation
  • Performance monitoring
  • MS office
  • Regulatory compliance
  • KPI tracking
  • Vendor sourcing

Timeline

Operations Manager

Telco Stores
10.2024 - 06.2025

Operations Manager Lead

Getir
12.2021 - 07.2025

Operations Manager

Free People
07.2018 - 03.2020

Operations Manager

J.Crew
01.2018 - 10.2020

HR Manager

TJMaxx
12.2015 - 09.2017

High School Diploma - undefined

James Madison High School

B.S. Bachelor of Science -

CUNY Baruch College

A.A.S. - Business Administration

CUNY Borough of Manhattan Community College
Nika Mukhina