Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Nika Simmons

Stuttgart,USA

Summary

Experienced professional adept at scheduling, coaching, training, process improvement, workforce management, customer service, lease management, compliance, and resident relations in various administrative roles.

Overview

21
years of professional experience

Work History

Handle City Violations

Leasing Manager Real Estate Services and Consultation
08.2018 - 06.2025

Job overview

  • Show rental properties/Answer phone calls/Enter service requests Handle City Violations get them rectified and follow up to make sure satisfied Screen tenants during application process for background and criminal history Home visits/preparing leases for signing and explain to resident Create advertising material/Post vacancies to internet and website

State of Illinois

Office Clerk Training scheduler
07.2018 - 08.2018

Job overview

  • Complete the filing and scheduling rooms for training Send out confirmations and set up training dates Daily Correspondence with all clients Prepare and print weekly reports Various duties upon request Set up and organize applicant files for analyst

Seville Staffing

Administrative Assistant
08.2013 - 05.2014

Job overview

  • Accounting Springfield, IL DHS-Department Healthcare and Family Services Review - files for applicants applying for Medicaid assistance Reports - daily reports as required for status of applicant files Set up and organize applicant files for analyst Send out 267s for additional information needed to process application Contribute to team efforts by performing duties and responsibilities as required or assigned Department of Insurance Auditing and Accounting services Work with spreadsheets in excel and Microsoft word Run daily reports and track finances Balances spreadsheets for FY13 General duties as assigned

Springfield Housing Authority

Occupancy Specialist
03.2010 - 11.2012

Job overview

  • Applications - Admission and follow up; conducting interim and annual re-certifications Move In/Outs - Schedule and complete in addition to any transfers Updates - computer records, all rent charges, and all other relevant Public Housing activity Reports - Submit weekly, monthly, quarterly, and annually or other reports as required Prepare and send annual review letters to tenants; and complete all necessary paperwork to tenant files Responsible for sending notices on income developments Contribute to team efforts by performing duties and responsibilities as required or assigned

Poplar Place Townhomes

Administrative Assistant
07.2006 - 08.2008

Job overview

  • Delinquency - Handle eviction process and maintain a log Keep track of payment plans Manage recertification process Prepare lease renewal 60 days in advance Handle all Resident Relations Process all move outs/Complete any incident reports Enter bills on a weekly basis and send off to NY office

American Water Works

Workforce Supervisor
02.2005 - 05.2005

Job overview

  • Supervised a group of four direct reports within the operations department effectively managed our call centers workforce resulting in higher Call Center Service Levels. Further enhanced and developed each of my employees problem solving and day to day management skills. Facilitated the center-wide Blue Pumpkin system application training. Proposed and implemented new staggered shifts to help improve peak call volumes while maintaining and exceeding regulatory objectives.

American Water Works

Program Leader
06.2004 - 01.2005

Job overview

  • Generated and publish weekly agent schedules and monitor their adherence. Responsible for coaching and development of CCR's and Lead CCR's. Implement new processes and procedures put into place for the PASS client. Conducted training for new employees and current employees on the floor. Monitor the work force utilizing CMS Supervisor and KPI web tool to ensure the service level objectives met

Education

Pheonix University Online

Business Administration
12.2016

University Overview

Everest University

Business Management from Business Management
12.2013

University Overview

Business Benedictine University

High school diploma
12.2012

University Overview

DeVry University

High school diploma
12.2002

University Overview

Skills

  • Event Planning
  • Home Visits
  • Financial Report Writing
  • Answer Phone Calls
  • Accounting
  • KPI
  • Day To Day Management
  • Application Process
  • Marketing
  • Accounting Services
  • Excel
  • Service Level Objectives
  • Conducted Training
  • Property Management
  • Yardi
Availability
See my work availability
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Available
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friday
saturday
sunday
morning
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evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Leasing Manager Real Estate Services and Consultation
Handle City Violations
08.2018 - 06.2025
Office Clerk Training scheduler
State of Illinois
07.2018 - 08.2018
Administrative Assistant
Seville Staffing
08.2013 - 05.2014
Occupancy Specialist
Springfield Housing Authority
03.2010 - 11.2012
Administrative Assistant
Poplar Place Townhomes
07.2006 - 08.2008
Workforce Supervisor
American Water Works
02.2005 - 05.2005
Program Leader
American Water Works
06.2004 - 01.2005
Everest University
Business Management from Business Management
Business Benedictine University
High school diploma
DeVry University
High school diploma
Pheonix University Online
Business Administration

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