Strategic and industrious Sales professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration.
Hi, I’m
Nika Tolbert
Los Angeles,CA
Summary
Overview
10
years of professional experience
1
Certification
Work History
Adtaxi Digital Marketing Agency
Sales Development Manager
04.2022 - Current
Job overview
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Won new business by articulating full value of company's capabilities to prospects.
- Utilized Sales Force and Outreach to manage sensitive client information and update existing and new client profiles.
- Prioritized tasks and projects to meet tight deadlines.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Increased customer base and gross profit 35% through effective lead generation.
- Directed customer leads to connections department for further assistance.
- Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
- Employed consultative approach to assess customer needs and business challenges.
- Emailed important, relevant information regarding digital marketing to many potential and existing customers.
- Directed customer leads to connections department for further assistance
- Built and managed accurate sales pipeline to maintain high volume of activity
SERVPRO Of Beverly Hills
Commercial Account Manager
03.2021 - 04.2022
Job overview
- Servpro is a trusted restoration company serving Los Angeles area
- Managed data reports and quota while achieving satisfactory records
- Expanded and maintained calls on key providers, including property management, hospitals, Insurance, and their staff on a daily basis.
- Achieved daily call goals to drive sales growth Effectively and compliantly managed territories which includes call reporting, client service management, cold calling, expense reporting and maintaining consistent routine communication with manager and colleagues.
- Supported efforts to maximize earnings
- Expanded and maintained client relationships
- Meetings with several hospitals, property management, and insurance companies.
- Increased annual sales by 30%
- Scheduled and conducted ERP assessments with multiple properties.
- Processed daily mail, email and phone calls from customers and producers to generate new business.
- Negotiated rates to set up finance contracts.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Prepared customer presentations and demonstrations of products to solicit new business.
Right At Home Burbank
Sales Account Manager
08.2019 - 03.2021
Job overview
- Right at Home Care provides top quality care for all clients
- Los Angeles based marketing territory and establishing new clients Expanded and maintained customer relations Managed reports and reached quota goals Created with innovative tactics and sales strategies achieving increased client rate conducting assessments for families.
- Managed over 100 customer calls per day and increased sales by 20%.
- Worked with other Medical Facilities and agencies to create strong relationships with clients.
- Achieved daily call goals to drive sales growth
- Effectively and compliantly managed territories which includes call reporting, client service management, cold calling, expense reporting and maintaining consistent routine communication with manager and colleagues.
- Met with average of 30-40 clients per week consistently, resulting in 10% client retention rate.
Tender Home Health
Marketing & Sales Account Manager
04.2017 - 04.2018
Job overview
- Promoted network of doctors creating positive ROI
- Secured account business by managing new personal cases to connect to Doctors.
- Strengthened client relationships by managing all appointment scheduling with Doctors network.
- Meetings with several hospitals and medical facilities Expanded and maintained customer relations Managed data reports and quota while achieving satisfactory record Supported efforts to maximize earnings.
- Managed over 100 customer calls per day on office days.
Milestone Development LLC
Sales & Marketing Manager/Recruiter
09.2013 - 03.2017
Job overview
- Home Improvement Company that specializes in state of the art upgrades, construction and remodeling for both residential and commercial properties
- Met and Exceeded Expectations for assigned pilot program by promoting strategic marketing plans creating new registrations.
- Delivered 100% of YTD maintaining existing and renewed client agreements
- Optimized presentations to accommodate varied modalities Created and Delivered strategic marketing methods for new clients promoting local programs
- Award-Winning Manager surging month to month
- Awarded Largest Account Creation for the e-commerce platform
- Awarded Created digital marketing opportunities for the company
- Created and implemented the first sales call plan assisted team members to 100% of sales quota
- Achieved and exceeded sales quota on a monthly basis with 60% year over year increase Surged and Sustained Sales 13% above the previous year (2015)
- Awarded highest percent growth month over month for February (2016) Recruiting and training new employees that will successfully execute marketing plan Led and planned trade shows with high levels of events and educational summits for core clients.
Education
California State University-NorthridgeNorthridge, CA
Bachelor of Arts from Communication Studies
12.2018
University Overview
Skills
- Builds Client Relationships/Account Management
- Generates New Leads
- Competitive Market Analysis
- Account and Territory Management
- Sales and Marketing Methods
- Presentations Maximizes ROI (Return on Investment) Capitalizes on Developing Opportunities
- Diplomatic Communicator
- Strategic Outreach
- Microsoft Office (Word, Excel, PowerPoint, Outlook), Salesforce, Zoho CRM, Social Media, Workforce
- Sales Representative Scheduling
- Technical Management
- New Market Research
- Responsible for sourcing, interviewing, and testing applicants (Recruiting potential candidates)
- Technical Management
- New Market Research
- Responsible for sourcing, interviewing, and testing applicants (Recruiting potential candidates)
Certification
- Google Analytics,(GA4) Certified Google- Jan 2nd 2023
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Timeline
Sales Development Manager
Adtaxi Digital Marketing Agency
04.2022 - Current
Commercial Account Manager
SERVPRO Of Beverly Hills
03.2021 - 04.2022
Sales Account Manager
Right At Home Burbank
08.2019 - 03.2021
Marketing & Sales Account Manager
Tender Home Health
04.2017 - 04.2018
Sales & Marketing Manager/Recruiter
Milestone Development LLC
09.2013 - 03.2017
California State University-Northridge
Bachelor of Arts from Communication Studies
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