Nika Valaei
Charlotte,NC
Summary
Eager to excel in a professional tech role and capitalize on opportunities in the tech sector. Experience gained through internships, personal projects, and coursework. Committed to contributing expertise to a dynamic tech team.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
IT Service Desk Analyst
Chance Medical Academy
Columbus, OH
02.2020 - Current
- Used advanced chart visualizations in Tableau—such as dual axis, box plots, bullet graphs, treemaps, bubble charts, and waterfall charts—to solve complex problems and to create interactive dashboards and visualizations.
- Developed and maintained complex spreadsheets to track and analyze sales data, resulting in 10% increase in revenue within first quarter.
- Performed 129 hardware and software repairs weekly and cut update times for systems & software by 30% using automation.
- Compiled precise documentation for 18 projects, including step-by-step instructions and diagrams,improving customer knowledge base by 27%.
Data Entry Specialist
Belk
Charlotte, NC
01.2019 - 01.2020
- Consolidated spreadsheets and reporting, increasing efficiency and saving company $22K in annual labor costs in 2019.
- Developed and implemented SQL Queries data validation scripts, catching and correcting formatting errors, resulting in 93% reduction in data entry errors.
- Utilized Excel to organize and streamline data entry processes, resulting in 33% improvement in efficiency
- Maintained Microsoft Access databases to improve data accessibility for team of 34 users.
Education
BBA - Management Information Systems
University of North Carolina At Charlotte
Charlotte, NC 09.2021 - 08.2023
Skills
SQL
undefinedTimeline
BBA - Management Information Systems
University of North Carolina At Charlotte
09.2021 - 08.2023
IT Service Desk Analyst
Chance Medical Academy
02.2020 - Current
Data Entry Specialist
Belk
01.2019 - 01.2020
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