Summary
Overview
Work History
Education
Skills
Timeline
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Ni Kadek Eryawati

Summary

Experienced with team leadership, customer service, and operational management. Utilizes strong problem-solving skills to maintain high standards and address issues promptly.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Overview

6
6
years of professional experience

Work History

Manager on Duty

Sushi Village
01.2024 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Server

Rock and Roll Sushi
11.2022 - 05.2023
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Contributed to inventory management by monitoring stock levels.

Manager

Kobe Japanese Steak House
08.2021 - 09.2022
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.

Server Assistant

Faena Hotel Miami Beach
09.2019 - 05.2021
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Provided support during large events or private parties.
  • Processed payments for orders and provided customers with change.
  • Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.

Education

Bachelor of Tourism Management - Management Science

Politeknik Pariwisata Bali
Bali, Indonesia
06-2022

Skills

  • Customer service focus
  • Staff training and development
  • Scheduling proficiency
  • Customer service
  • Staff management
  • Training and mentoring
  • Payroll processing
  • Process monitoring and improvement
  • Documentation and reporting

Timeline

Manager on Duty

Sushi Village
01.2024 - Current

Server

Rock and Roll Sushi
11.2022 - 05.2023

Manager

Kobe Japanese Steak House
08.2021 - 09.2022

Server Assistant

Faena Hotel Miami Beach
09.2019 - 05.2021

Bachelor of Tourism Management - Management Science

Politeknik Pariwisata Bali

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Ni Kadek Eryawati