Summary
Overview
Work History
Education
Skills
Timeline
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Nikaelyn Jacobs

Iowa City

Summary

Dynamic General Manager with proven success at Popeyes Chicken, excelling in strategic planning and team leadership. Enhanced profitability through innovative inventory control and exceptional customer relations. Recognized for developing high-performing teams and driving significant revenue growth by identifying new market opportunities. Committed to fostering a collaborative work environment and achieving organizational goals.

Overview

3
3
years of professional experience

Work History

General Manager

Popeyes Chicken
10.2022 - 04.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.

Walmart Associate

Walmart
08.2022 - 10.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Improved team collaboration by initiating regular coordination meetings.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Negotiated with suppliers to secure cost-effective contracts, improving company's bottom line.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Improved reporting accuracy, implementing new data management system.

Education

High School Diploma -

Guilford Highschool
Rockford Illinois
05.2022

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training
  • Staff training/development
  • Inventory control
  • Customer relationship management
  • Staff supervision
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Staff training and development
  • Administrative skills
  • Staff development
  • Team training and development
  • Motivation
  • Client relations
  • Schedule management
  • Staff motivation
  • Customer retention
  • Strategic planning
  • Employee development
  • Project management
  • Facility management
  • Performance improvements
  • Exceptional interpersonal communication
  • Staffing
  • Performance evaluations
  • Workflow planning
  • Recruitment
  • Business development
  • Project planning
  • Cost analysis and savings
  • Business administration
  • Organizational development
  • Quality management

Timeline

General Manager

Popeyes Chicken
10.2022 - 04.2025

Walmart Associate

Walmart
08.2022 - 10.2022

High School Diploma -

Guilford Highschool

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Nikaelyn Jacobs