Nikah Crivello-Huestis
Craig,Craig
Summary
Dynamic individual recognized for reliability and critical thinking in customer service roles. Experienced in training new employees and streamlining workflows to drive efficiency. Aiming to contribute to team success through exceptional communication and problem-solving skills.
Overview
2027
2027
years of professional experience
Work History
Welding Instructor
Earl Jeffrey
Craig, AK
- Instructed students on welding techniques and safety protocols in classroom and hands-on settings.
- Developed lesson plans that align with industry standards and educational objectives.
- Evaluated student performance through practical assessments and provided constructive feedback.
- Maintained equipment and ensured compliance with safety regulations in the welding lab.
- Trained 12 students on various welding tasks and used diverse instructional methods to increase identifying and long-term educational success.
Customer Service Representative
Alaska Power and Telephone
Craig, AK
11.2023 - 08.2026
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction and retention.
- Processed billing inquiries efficiently, ensuring accuracy in account management.
- Collaborated with cross-functional teams to streamline service delivery and improve response times.
- Trained new staff on customer service protocols and system navigation for enhanced team performance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Fish Cutter
King Fisher Charters
Craig, AK
05.2023 - 09.2023
- Operated specialized cutting tools to prepare fish for processing and distribution.
- Ensured compliance with safety and hygiene standards throughout fish preparation.
- Trained new staff on efficient fish cutting techniques and best practices.
- Streamlined workflow processes to enhance productivity during peak fishing seasons.
- Collaborated with team members to maintain quality control of processed fish products.
- Demonstrated excellent knife skills for precise cuts that met customer specifications every time.
Head Waitress
Dockside Cafe
Craig, AK
07.2021 - 04.2023
- Coordinated daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored new waitstaff on best practices and cafe protocols.
- Streamlined order delivery process to enhance efficiency and reduce wait times.
- Managed inventory and supply orders, ensuring optimal stock levels for smooth operations.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Supervised server staff and simultaneously served personal section of tables.
Fuel Dock Attendant
Petro Marine Services
Craig, AK
05.2021 - 08.2021
- Assisted customers with fueling operations and ensured compliance with safety protocols.
- Operated fuel dispensing equipment efficiently while maintaining cleanliness at the fuel dock.
- Monitored fuel inventory levels and reported discrepancies to management for timely replenishment.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted routine maintenance checks on fueling equipment to ensure operational reliability.
- Collaborated with team members to maintain a well-organized and safe working environment.
Line Cook/Restaurant Waiter
Papas Pizza
Craig, AK
09.2020 - 05.2021
- Prepared ingredients and assembled menu items according to standard recipes and presentation guidelines.
- Maintained cleanliness and organization of workstations to ensure a safe cooking environment.
- Collaborated with kitchen staff to streamline food preparation processes and enhance efficiency.
- Assisted in inventory management by tracking stock levels and reporting shortages to management.
Cashier
Thompson House
Craig, AK
08.2020 - 12.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring high levels of satisfaction.
- Maintained accurate cash drawer, balancing at end of shifts.
- Collaborated with team members to streamline checkout procedures.
Oyster Farmer
Shikat Bay Oysters
Craig, AK
05.2018 - 08.2020
- Managed daily oyster harvesting operations, ensuring quality and compliance with industry standards.
- Supervised team in maintaining optimal growing conditions, enhancing oyster health and yield.
- Developed and implemented new processes to streamline sorting and packaging procedures.
- Trained junior farm workers on best practices for sustainable farming techniques and safety protocols.
- Ensured compliance with local regulations governing seafood production by adhering to appropriate licensing requirements and reporting procedures.
Education
High School Diploma -
Craig Highschool
Craig, AK05.2023
Skills
- Customer service
- Critical thinking
- Active listening
- Data entry
- Reliability and punctuality
- Fish species identification
- Food safety
- Cash handling
- Relationship building
- Team management
- Order taking
- Safe food handling
- Customer assistance
- Cleaning and sanitizing
Timeline
Customer Service Representative
Alaska Power and Telephone
11.2023 - 08.2026
Fish Cutter
King Fisher Charters
05.2023 - 09.2023
Head Waitress
Dockside Cafe
07.2021 - 04.2023
Fuel Dock Attendant
Petro Marine Services
05.2021 - 08.2021
Line Cook/Restaurant Waiter
Papas Pizza
09.2020 - 05.2021
Cashier
Thompson House
08.2020 - 12.2020
Oyster Farmer
Shikat Bay Oysters
05.2018 - 08.2020
Welding Instructor
Earl Jeffrey
High School Diploma -
Craig Highschool