Nikailynn (Riley) Sellman
Marshall,MN
Summary
Proven Direct Support Professional with a track record of enhancing client well-being at Partners In Community Support. Excels in compassionate caregiving and client support, boosting quality of life through tailored care plans. Demonstrates strong communication skills and teamwork, achieving significant improvements in client satisfaction. Skilled in safety monitoring and first aid, ensuring a secure environment for all.
Diligent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Partners In Community Support
12.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Personal Care Assistant
Wild Rose Home Care
08.2023 - 11.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Child Watch Worker
YMCA
06.2023 - 08.2023
- Collaborated with parents to address specific needs and share updates on their child''s progress during sessions.
- Collaborated with colleagues in creating a unified team atmosphere providing consistent care across varying shifts.
- Enhanced cultural awareness within our childcare setting introducing various multicultural materials into lessons.
- Supported children''s emotional well-being, addressing concerns and resolving conflicts effectively.
- Enhanced children''s safety by closely supervising play areas and enforcing rules.
- Adapted activities to accommodate diverse learning styles or special needs of individual children.
- Maintained accurate records of attendance, incident reports, and other essential documentation for each child.
- Ensured child protection by consistently monitoring the facility, adhering to established security protocols.
Sales Associate
CMX Odyssey
04.2019 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Direct Support Professional
Duluth Regional Care Center
04.2018 - 11.2018
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Monitored progress and documented patient health status changes to keep care team updated.
Housekeeper
Comfort Inn & Suites
03.2018 - 08.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
Crew/Sales Associate
Wendy's
11.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Spencer's Gifts
09.2015 - 12.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Dollar General
03.2015 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
East High School
Duluth, MN06-2014
Skills
- First aid and safety
- Client support
- Compassionate caregiving
- Team collaboration
- Progress documentation
- Safety monitoring
- Report writing
- Compassionate client care
- Customer service
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Sales expertise
- Sales strategies
- Negotiation tactics
- Contact follow-up
- Energetic self-starter
- Positive and professional
- Excellent communication skills
- Strong communication and interpersonal skills
Certification
- Adult CPR/AED certification – American Red Cross.
Languages
English
Timeline
Direct Support Professional
Partners In Community Support
12.2023 - Current
Personal Care Assistant
Wild Rose Home Care
08.2023 - 11.2023
Child Watch Worker
YMCA
06.2023 - 08.2023
Sales Associate
CMX Odyssey
04.2019 - 09.2019
Direct Support Professional
Duluth Regional Care Center
04.2018 - 11.2018
Housekeeper
Comfort Inn & Suites
03.2018 - 08.2018
Crew/Sales Associate
Wendy's
11.2017 - 03.2018
Sales Associate
Spencer's Gifts
09.2015 - 12.2015
Sales Associate
Dollar General
03.2015 - 09.2015
High School Diploma -
East High School
Similar Profiles
Lindell GoodmanLindell Goodman
Personal Care Assistant at Partners In Community SupportPersonal Care Assistant at Partners In Community Support
John weberJohn weber
Personal Care Assistant at Partners In Community SupportPersonal Care Assistant at Partners In Community Support
Claudia MartinsClaudia Martins
Permitting Coordinator at Power Support Partners Inc Dba Bo’s Electric & GasPermitting Coordinator at Power Support Partners Inc Dba Bo’s Electric & Gas
Tawni KingTawni King
Waitress at Applebees Bar & GrillWaitress at Applebees Bar & Grill
Sierra SharpSierra Sharp
Sales and Leasing Consultant at Kruse MotorsSales and Leasing Consultant at Kruse Motors