Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NiKale Handspike

Lithonia,GA

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Team Lead Operator

Duracell Batteries
11.2024 - Current
  • Improved team efficiency by implementing Agile methodologies and optimizing workflow processes.
  • Developed high-performing technical teams by offering targeted training, coaching, and mentorship opportunities.
  • Enhanced software quality by conducting thorough code reviews and providing constructive feedback to team members.
  • Boosted employee engagement levels with regular one-on-one meetings, open forums for discussion, and clear career progression pathways for team members.
  • Facilitated knowledge sharing sessions among team members to promote best practices and enhance overall skillset within the organization.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Demonstrated strong leadership qualities by taking ownership of challenging projects, leading teams through adversity, and successfully navigating complex situations.

Quality Control Lead Technician

PepsiCo
07.2021 - 09.2024
  • Collaborated with production teams to address and resolve identified issues, reducing overall rejection rates.
  • Championed continuous improvement initiatives aimed at optimizing efficiency within the quality control department.
  • Maintained thorough documentation of all inspection findings, providing valuable data for ongoing process improvements.
  • Provided technical support to other departments regarding product specifications and customer requirements, fostering a collaborative work environment.
  • Led cross-functional teams in evaluating supplier performance and implementing corrective measures when needed, resulting in improved supply chain reliability.
  • Mentored junior team members on quality control techniques and methodologies, fostering a culture of continuous learning and growth within the department.
  • Managed budgets related to quality control operations, ensuring resources were allocated effectively while minimizing costs where possible without compromising on performance standards or regulatory compliance requirements.
  • Implemented robust traceability systems for raw materials used throughout the manufacturing process, enhancing overall transparency around product origins and contributing to improved quality assurance measures.
  • Trained other workers in inspection and testing procedures.
  • Collaborated with management to address any concerns or discrepancies, maintaining a high level of quality control within the center.

Senior Logistics Dispatcher

Amazon
04.2020 - 10.2020
  • Assisted in the development of safety protocols for both drivers and dispatch staff, promoting a safe working environment at all times.
  • Improved communication between dispatchers and drivers through the implementation of advanced GPS tracking technology and mobile applications.
  • Coordinated daily logistics operations, optimizing routes for cost-effective and efficient deliveries.
  • Managed high-volume transportation requests, ensuring timely and accurate delivery of goods to clients.
  • Maintained detailed records of all dispatched orders, ensuring accuracy in invoicing and regulatory compliance.
  • Collaborated with warehouse teams to maintain proper inventory levels and minimize shipping delays.
  • Managed driver schedules effectively to ensure adequate staffing levels during peak hours or emergencies.
  • Trained new dispatchers on company procedures, systems, and best practices to optimize team performance.
  • Answered phone calls and responded to customer emails.
  • Coordinated dispatching of between 15-25 drivers to accomplish daily delivery requirements.

Lead Delivery Driver/Delivery Driver Trainer

FedEx
12.2019 - 06.2020
  • Conducted regular performance evaluations for team members, offering constructive feedback to encourage professional growth.
  • Promoted a culture of safety within the team by enforcing strict adherence to company policies and industry regulations during all deliveries.
  • Monitored driver performance metrics, providing targeted feedback to support continuous improvement initiatives.
  • Managed scheduling of deliveries, prioritizing urgent orders while balancing daily workload efficiently among team members.
  • Mentored new drivers, providing comprehensive training on company procedures and best practices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Reduced customer complaints by maintaining open communication and providing timely updates on delivery statuses.
  • Facilitated seamless handoffs between shifts by documenting essential information and communicating any outstanding issues to the incoming lead driver.
  • Achieved high customer satisfaction ratings by consistently meeting or exceeding delivery expectations.
  • Conducted total of 85+ miles of training with each driver.

Education

Bachelor of Science - HealthCare Management (currently Enrolled)

Georgia Military College
Online
12-2026

No Degree - Bachelors of Science in Biology

Middle Georgia State University
Cochran, GA
05.2019

High School Diploma -

Arabia Mountain High School
Lithonia, GA
05-2015

Skills

  • Experience with Agile frameworks
  • Problem analysis
  • Test-driven development
  • Performance optimization
  • Project leadership
  • Customer engagement strategies
  • Strategic team guidance
  • Quality assurance standards
  • Technological advancement
  • Team performance management
  • Cross-functional teamwork
  • Teamwork and collaboration

Certification

  • CQT - Certified Quality Technician
  • Hazardous Material Handling certified
  • LabCorp Waste and Hazardous Material handling
  • Waste Water and RO certified

Timeline

Technical Team Lead Operator

Duracell Batteries
11.2024 - Current

Quality Control Lead Technician

PepsiCo
07.2021 - 09.2024

Senior Logistics Dispatcher

Amazon
04.2020 - 10.2020

Lead Delivery Driver/Delivery Driver Trainer

FedEx
12.2019 - 06.2020

Bachelor of Science - HealthCare Management (currently Enrolled)

Georgia Military College

No Degree - Bachelors of Science in Biology

Middle Georgia State University

High School Diploma -

Arabia Mountain High School

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