NIKAURY FERNANDEZ
Chesterfield,VA
Summary
Financial Regulatory Specialist known for high productivity and efficiency in task completion. Skilled in regulatory compliance, policy analysis, and risk management. Excel at communication, problem-solving, customer service and adaptability to ensure seamless navigation of complex regulatory environments.
Overview
3
3
years of professional experience
Work History
Financial Regulatory Specialist ** Promotion**
City of Richmond, Department of Finance
Richmond, VA
04.2024 - Current
- Reviewed and analyzed regulatory documents to ensure compliance with applicable laws and regulations.
- Accounting principles.
- Communicating with a variety of internal and external departments
- Dealing with security issues regarding access to state applications such as DMV, SCC, IRMS, etc.
- Execution of good customer service as needed
- Reviewing and examining real estate, business and personal property filings, books, and records under guidance of City and state codes
- Oral and written communication
- Multi-task, and complete task in a timely manner
- Pay attention to detail
- Think critically
- City and State tax codes
- Electronic databases and related software applications such as the MUNIS financial system and the Virginia Department of Taxation IRMS system; and general tax law.
- Skills in assisting Delinquent Collections including providing correct assessments on collection cases
- Communicating with a variety of internal and external departments
- Conducting business tax audits to ensure compliance with City and state tax codes
- Ensuring local businesses' tax compliance of business license, business tangible personal property, admissions, meals, lodging, and daily rental taxes through discovery or assignment
- Performing data entry on various topics such as business personal property returns
- Providing customer service as needed
- Reviewing and examining businesses' filings, books, and records under guidance of City and state codes
- Testifying in court to explain and provide information related to tax violations
- Investigating delinquent taxes and reconciling accounts
- Using discretion to determine if an actual audit is needed
- Verifying the authenticity of customers' provided information during business tax audits; and oral and written communication
- Ability to follow standard procedures and established practices; exercise professional judgment; and analyze information
- Work independently to complete task
Merchandise Associate
TJX
01.2023 - Current
- Maintaining store standards and delivering a positive customer experience
- Upholds merchandising philosophy and follows established merchandising procedures and standards
- Supports and participates in store shrink reduction goals and programs
- Participates in safety awareness and maintenance of a risk-free environment.
- Inspected products for quality assurance purposes prior to stocking shelves.
- Assisted customers in locating desired items and provided advice on product features.
- Ensured compliance with company policies regarding pricing and promotions.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Provided training and guidance for new employees in merchandising practices.
Financial Regulatory Technician
City of Richmond
01.2023 - Current
- Comprehensive administrative assistance to Management
- Interpreting and monitoring compliance with City tax codes, rulings, policies or procedures
- Reconciling business tax documents and business accounts
- Maintaining effective working relationships with customers, outsourcing attorneys, and employees.
- Reviewed and analyzed regulatory documents to ensure compliance with applicable laws and regulations.
- Prepared reports outlining potential risks associated with noncompliance of regulations.
- Provided training and guidance to personnel regarding regulatory requirements.
- Participated in internal audits to assess compliance with applicable laws and regulations.
- Developed processes for tracking, monitoring, and reporting compliance activities.
- Analyze customer data to determine eligibility for refunds according to company policies and procedures.
- Collaborate with internal teams such as accounting, finance, legal., to resolve complex refund cases.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Researched and resolved complex reconciliation issues in a timely manner.
- Conducted daily reconciliation of all accounts and ensured accuracy of records.
- Prepared balance sheet reconciliations for review by management team.
- Provided excellent customer service to all patrons.
- Developed project plans and timelines to ensure successful completion of projects.
- Resolved any issues or conflicts that arose during the course of a project.
Night Manager
Sizzling Platter
01.2022 - 01.2023
- Overseen all operations of restaurant from hiring, personal development, food safety, store cleanliness, and profitability
- Control profitability by following cash control/security procedures, maintaining property inventory levels, managing labor, reviewing financial reports, and taking appropriate actions
- Inspired my team to understand the significance of their role in crafting exceptional moments that reflect our brand's values.
- Developed and implemented procedures for staff to handle customer complaints efficiently.
- Monitored security cameras to ensure the safety of customers and employees.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Conducted regular meetings with staff to discuss operational issues and performance reviews.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Scheduled and supervised shifts, ensuring adequate coverage at all times.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Investigated inventory discrepancies and took appropriate action when necessary.
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Maintained records of employee attendance, overtime hours, tips received.
- Created reports summarizing daily operations activities such as sales figures, cash flow management.
- Communicated regularly with vendors regarding product availability and pricing information.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Managed payroll processing for night shift employees including calculating wages based on time worked.
- Identified opportunities to improve efficiency of operations processes during the night shift.
- Implemented changes in policies or procedures when necessary to ensure smooth operation of the business.
Administrative Support Specialist & Interpreter for PMCE & P&I Division
City of Richmond
01.2022 - 01.2023
- Comprehensive administrative assistance to Management
- Agenda follow-up
- Assisting customers, departments and employees by providing information, handling requests, and researching and responding to inquiries over the telephone, email, and in-person
- Performing data entry
- Preparing reports, spreadsheets, and other documentation.
- Provide refresher and remedial training to current qualified positions.
- Develop working relationships with contractors and their subcontractors.
- Front desk associate identifies operation efficiencies and troubleshooting.
- Analyzing and interpreting manuals and operating procedures
- Communicating with various internal and external departments
- Proven ability to adapt, analyze information, make decisions, multi-task, and problem solve
- Able to work collaboratively and manage multiple priorities and deadlines.
- Produced and distributed memos, newsletters and other forms of communication.
- Handled incoming calls and directed callers to appropriate department or employee.
- Processed invoices accurately ensuring timely payment of vendors and suppliers.
- Maintained confidential records related to personnel files.
- Assisted with special projects assigned by management team.
- Scheduled appointments for staff members upon request.
- Resolved customer complaints in a prompt manner following established procedures.
- Delivered exceptional customer service through direct communication with clients and team members.
Education
Mechanical Engineering & Business Administration -
The American College of Greece
09.2024
Advanced Diploma -
C. College and Career Academy
05.2020
Skills
- Audit Documentation
- Financial Recordkeeping
- Advanced Administration Software
- Exceptional Organizational Skills
- Effective and Professional Communication Skills
- Spanish Language Proficiency
- Data Entry
- Customer Service
Languages
Spanish
Native/ Bilingual
Greek
Professional
Timeline
Financial Regulatory Specialist ** Promotion**
City of Richmond, Department of Finance
04.2024 - Current
Merchandise Associate
TJX
01.2023 - Current
Financial Regulatory Technician
City of Richmond
01.2023 - Current
Night Manager
Sizzling Platter
01.2022 - 01.2023
Administrative Support Specialist & Interpreter for PMCE & P&I Division
City of Richmond
01.2022 - 01.2023
Mechanical Engineering & Business Administration -
The American College of Greece
Advanced Diploma -
C. College and Career Academy
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