Summary
Overview
Work History
Education
Skills
Timeline
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Nikaya Massey

Nikaya Massey

Southfield,MI

Summary

Multi-talented and results-driven University of Michigan graduate seeking full-time employment with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. A highly engaged collaborator, proficient in using independent decision-making skills and sound judgment to positively impact company success along with a track record of exceeding expectations in a variety of roles. In-depth experience assessing individual needs and securing client loyalty by forging strong relationships.

Overview

5
5
years of professional experience

Work History

Relationship Banker

Bank Of America
01.2022 - Current
  • Implemented strategies to increase customer retention, enabling investment growth.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Continually boosted branch production and revenue by 43% by consistently meeting all monthly and quarterly sales goals.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Analyzed customers' financial information to deliver personalized account guidance and cultivated strong customer relationships by providing tailored advice and services.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Cage Cashier

MGM Grand
07.2021 - 01.2022
  • Providing excellent customer service while processing customer and inter- departmental monetary transactions, as well as MLife Rewards member services and BETMGM Sportsbook wagers.
  • Increased MGM Mastercard applications and membership by 15% since joining
  • Providing exceptional customer service according to MGM S.H.O.W Standards, especially Owning the experience and Wowing the guests
  • Accurate and detailed tax reporting on all qualifying transactions
  • Received a Michigan Gaming Control Board License and performed all duties in accordance with federal, state, local laws, regulations, and ordinances, as well as department and company policies, practices, and procedures, within the framework and intent of the MGM Grand Detroit Mission Statement
  • Daily tasks included managing $200,000-300,000 in cash and over 2.2M in chips
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Founder / President

The Youth Empowerment Education & Resources Progra
01.2018 - Current
  • Founded a youth empowerment 501(c)(3) nonprofit to bring positive change to our community by empowering students to invest in themselves and find resources that support their mental, physical, and emotional health.
  • Created and designed a program of advocacy, agency, communication, and community involvement lectures, as well as the nonprofit website.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Supported project management team for optimal performance.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.

Guest Teacher/Secretary

EDUStaff
01.2018 - 01.2020
  • Regularly scheduled guest teacher in five school districts, K-12, with emphasis on facilitating learning participation and increasing student motivation
  • Built clientele by swiftly adapting to new environments and resolving conflicts while boosting class morale
  • Brought warm, prompt service to each office as a guest secretary in three districts
  • In charge of student database and absence management
  • Point person for staff relations and phone correspondences
  • Worked with existing office staff to increase productivity in record logging by 15%.
  • Promoted positive learning environment in classrooms for students in grades K-12.
  • Incorporated technology into learning to enhance student engagement.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed and implemented engaging lesson plans to accommodate varied student learning styles.

Education

BA - Gender & Health

University of Michigan
Ann Arbor, MI
2017

Skills

  • Proven aptitude for learning and demonstrating new products
  • Cultivating long lasting relationships with clients
  • Efficient knowledge on inclusivity and equity in various institutions and systems
  • Presentation skills, event/travel planning, and bookkeeping
  • Knowledgeable in Microsoft Office (10 years)
  • Active listener
  • Friendly, courteous, and service oriented
  • Quality Assurance
  • Solid written and verbal communicator
  • Curriculum Development
  • Program Promotion
  • Business Operations
  • Operational Efficiency

Timeline

Relationship Banker

Bank Of America
01.2022 - Current

Cage Cashier

MGM Grand
07.2021 - 01.2022

Founder / President

The Youth Empowerment Education & Resources Progra
01.2018 - Current

Guest Teacher/Secretary

EDUStaff
01.2018 - 01.2020

BA - Gender & Health

University of Michigan

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Nikaya Massey