NIKAYA PARHAM
Atlanta,GA
Summary
Dedicated and results-driven customer service & support professional with over 5 years of experience providing exceptional service across government, financial,and corporate environments. Skilled in conflict resolution, account management, and CRM systems. Proven ability to exceed satisfaction goals, resolve complex issues efficiently, and maintain a positive attitude in both in-person and remote setting.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Department of Treasury GS0962-07
06.2023 - 06.2025
- Manage high volume of calls and emails, addressing inquiries and resolving customer concerns with professionalism and accuracy.
- Utilize CRM systems (SAP, AMS Financial) to maintain accurate customer data and track interactions.
- Collaborate with internal departments to expedite account resolutions, and ensure compliance with federal guidelines.
- Enhanced customer satisfaction by effectively resolving inquiries and complaints through various communication channels.
- Collaborated with team members to streamline processes, improving response times and service efficiency.
Customer Service Agent (Remote)
Sykes Enterprises Incorporated
03.2022 - 07.2022
- Delivered exceptional customer service to credit card account holders, maintains a 98% satisfaction rate.
- Resolved customer inquiries and issues efficiently, enhancing satisfaction and loyalty.
- Trained new team members on customer service protocols and software systems.
- Provided administrative support to business and customers by performing processing and notation tasks such as data entry for customer accounts.
Logistics/Deployment Manager
GardaWorld@Georgia Tech University
07.2018 - Current
- Supervised and trained teams of 4-8 staff for event logistics, scheduling , and customer coordination.
- Ensured effective and timely implementation of all Logistics daily operational goals including receiving functions and Inventory Management before and during events.
- Led deployment projects ensuring adherence to timelines and quality standards.
- Planned and arranged logistics by requirements of events (basketball, football, concerts, etc.) and ran smooth operations by communication with managers and other supervisors.
Education
BBA - Business Administration & Management
University of West Georgia
07.2014
High School Diploma - undefined
Morrow High School
01.2008
Skills
- Leadership and oversight
- Customer-focused service
- SAP and AMS integration expertise
- Clerical support
- Store maintenance & in-store support
- Experienced with Microsoft Office applications
- Credit card payment processing
- Project management
- Account management
- Network administration
Timeline
Customer Service Representative
Department of Treasury GS0962-07
06.2023 - 06.2025
Customer Service Agent (Remote)
Sykes Enterprises Incorporated
03.2022 - 07.2022
Logistics/Deployment Manager
GardaWorld@Georgia Tech University
07.2018 - Current
High School Diploma - undefined
Morrow High School
BBA - Business Administration & Management
University of West Georgia