Nikayla Carpio
Homestead,FL
Summary
At Prime Health Dr. Rigobert Franco, I excelled as a Front Desk Receptionist, enhancing guest satisfaction through top-notch customer service and meticulous attention to detail. My proficiency in managing high-volume calls and scheduling, coupled with a commitment to creating a welcoming environment, significantly contributed to improved guest retention and a positive workplace atmosphere.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Prime Health Dr. Rigobert Franco
06.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Greeted visitors warmly, creating positive first impression of organization.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Education
Still in Highschool -
Somerset College Preparatory Academy South
Miami, FL06-2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Skilled Collaborator
- High Achiever
- Rapid and Adaptive
Timeline
Front Desk Receptionist
Prime Health Dr. Rigobert Franco
06.2023 - Current
Still in Highschool -
Somerset College Preparatory Academy South
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