Summary
Overview
Work History
Education
Skills
Timeline
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Nikayla Carpio

Homestead,FL

Summary

At Prime Health Dr. Rigobert Franco, I excelled as a Front Desk Receptionist, enhancing guest satisfaction through top-notch customer service and meticulous attention to detail. My proficiency in managing high-volume calls and scheduling, coupled with a commitment to creating a welcoming environment, significantly contributed to improved guest retention and a positive workplace atmosphere.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Prime Health Dr. Rigobert Franco
9710 E Indigo Street 303, Palmetto Bay, FL 33157
06.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Enhanced guest experience by maintaining welcoming and organized reception area.

Education

Still in Highschool -

Somerset College Preparatory Academy South
Miami, FL
06-2026

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Skilled Collaborator
  • High Achiever
  • Rapid and Adaptive

Timeline

Front Desk Receptionist

Prime Health Dr. Rigobert Franco
06.2023 - Current

Still in Highschool -

Somerset College Preparatory Academy South

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Nikayla Carpio