Nikayla Flowers
Liberty
Summary
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Results-driven professional with extensive experience in support coordination and client management. Known for enhancing client satisfaction through effective resource allocation and problem-solving. Committed to team collaboration and adapting to changing needs, ensuring reliable and flexible support services.
Overview
13
13
years of professional experience
Work History
Area Support Coordinator
Strada Services, LLC
Liberty, TX
06.2024 - 03.2026
- Developed and maintained relationships with service providers to enhance client care options.
- Trained and mentored junior staff on best practices in support coordination and client engagement.
- Managed documentation processes for compliance with organizational policies and regulations.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Worked with other departmental staff to answer questions and resolve problems.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Senior Plasma Center Technician
Biolife Plasma Services
Beaumont, TX
09.2023 - 06.2024
- Maintained strict standards in verifying clinical information and communicating specimen procurement methods or techniques with patients.
- Documented testing data and reported findings with clear, accurate recordkeeping.
- Followed protocols strictly to maintain proper control of hazardous materials and safely dispose of samples.
- Helped patients feel comfortable, safe and respected when collecting biological samples.
- Obtained accurate vitals and blood samples to process donors.
- Performed dermal punctures and venipuncture safely to ensure all specimens were received.
Receptionist
Rockpoint Apparel Company
Houston, TX
07.2018 - 09.2023
- Managed front-line communication with new and returning visitors, addressing inquiries and providing assistance.
- Operated multi-line phone system to respond to office inquiries, document messages, and connect callers with desired extensions.
- Engaged with guests in a timely manner, ensuring a welcoming environment through attentive and friendly support.
- Managed clerical tasks to address the requirements of office staff and administrative team members effectively.
- Investigated guest complaints and communicated findings to management to facilitate effective problem-solving.
- Evaluated and arranged workload to effectively meet established deadlines.
- Analyzed pricing structures and provided detailed rate quotes to customers, meticulously recording choices in internal system.
Hostess
El Tiempo Cantina
Houston, TX
06.2016 - 04.2018
- Facilitated guest seating and menu distribution, effectively communicating daily specials to enhance customer satisfaction.
- Conducted regular reviews and updates of seating chart to optimize space utilization.
- Streamlined guest flow from reception to dining area while communicating wait times effectively.
- Organized and reset tables during peak hours to enhance seating efficiency.
- Addressed and resolved guest complaints to enhance overall customer satisfaction, escalating to management when necessary.
- Oversaw organization of hostess station and ensured timely restocking of supplies.
- Responded to customer calls to efficiently handle delivery and pickup requests.
Cashier
It's Ribs
Houston, TX
11.2014 - 10.2015
- Managed cash register operations, delivering precise change to enhance customer satisfaction.
- Assisted customers in effectively navigating menus and payment systems to enhance their experience.
- Modified orders to ensure alignment with customer preferences and dietary needs.
- Oversaw inventory levels and restocked counters and guest stations with necessary condiments, napkins, and supplies.
- Executed preparation of common ingredients, sauces, and other items prior to opening hours and during peak periods.
- Monitored and verified daily opening and closing checklist tasks to support team efficiency and enhance customer experience.
- Employed conflict resolution techniques and a positive demeanor to manage and resolve customer complaints efficiently.
Receptionist
Sam & Sons Truck & Trailer
Houston, TX
06.2013 - 08.2013
- Provided essential clerical support to facilitate the workflow of office staff and administrative personnel.
- Welcomed guests promptly, establishing a professional atmosphere through friendly assistance.
- Achieved effective communication flow by managing incoming office calls on a multi-line system. Enhanced customer service by promptly answering questions, taking messages, and routing calls to desired extensions.
- Coordinated communication with customers and vendors to establish appointments and provide essential details to senior staff.
Education
Certification - Phlebotomy
Houston Community College
Houston, TX02-2023
High School Diploma - undefined
Cypress Creek High School
Houston, TX06-2016
Skills
- Clear client engagement
- Product revenue generation
- Accurate data entry
- Comprehensive understanding of products
- Proficient in conflict management
- Multi-line call handling
- Problem resolution
- Order fulfillment
- Compassionate patient support
- Appointment scheduling
- Documentation and recordkeeping
LANGUAGES
English, Native
Timeline
Area Support Coordinator
Strada Services, LLC
06.2024 - 03.2026
Senior Plasma Center Technician
Biolife Plasma Services
09.2023 - 06.2024
Receptionist
Rockpoint Apparel Company
07.2018 - 09.2023
Hostess
El Tiempo Cantina
06.2016 - 04.2018
Cashier
It's Ribs
11.2014 - 10.2015
Receptionist
Sam & Sons Truck & Trailer
06.2013 - 08.2013
High School Diploma - undefined
Cypress Creek High School
Certification - Phlebotomy
Houston Community College