Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikayla Mcardle

Hazel Park

Summary

Dynamic Retail Customer Service Associate with proven expertise at FedEx Office, excelling in customer relations and complaint resolution. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Demonstrated reliability in cash handling and financial reporting, consistently achieving monthly targets while fostering positive customer experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Customer Service Associate

Fedex Office
12.2024 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Handled Cash.

Retail Customer Service Associate

Rally House
11.2021 - 12.2024
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
  • Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
  • Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained staff on operating procedures and company services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Associate Of Business Administration - Economics

Oakland Community College
Royal Oak, MI

Hazel Park High School
Hazel Park, MI
06.2022

Skills

  • Excellent written and oral communication
  • Good communication skills
  • Customer relations
  • Customer support
  • Computer security
  • Cash handling
  • Complaint handling
  • Task delegation
  • Telephone etiquette
  • Financial reporting
  • Promotions
  • Activity logging
  • Printing management
  • Transaction documentation
  • De-escalation techniques
  • Computer skills
  • Microsoft office
  • Document and records management
  • Billing adjustments and refunds
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Calm and professional under pressure
  • Reliability
  • Excellent communication
  • Customer service excellence
  • Organizational skills

Certification

CPR

Timeline

Retail Customer Service Associate

Fedex Office
12.2024 - Current

Retail Customer Service Associate

Rally House
11.2021 - 12.2024

Associate Of Business Administration - Economics

Oakland Community College

Hazel Park High School

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Nikayla Mcardle