Nikielle Richardson
Arlington,VA
Summary
Dedicated housekeeping professional with extensive experience at VHC Health, recognized for exceptional customer service and adherence to hygiene standards. Proficient in chemical handling and stain removal, consistently ensuring a pristine environment. Fostered teamwork and safety awareness, contributing to a positive atmosphere and enhancing guest satisfaction.
Overview
20
20
years of professional experience
Work History
Housekeeping Aide
VHC Health
Arlington
04.2021 - Current
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Dusted and polished surfaces to achieve attractive shine.
- Prepared rooms with top-notch standards every time.
- Ensured prompt response to special requests from guests or management, fostering positive customer relationships.
Hotel Housekeeper
WESTIN Arlington Gateway Hotel
Arlington, VA
10.2009 - 03.2020
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
Hotel Housekeeper
Hilton of Crystal City
Arlington, VA
03.2005 - 10.2009
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
Skills
- Customer service
- Housekeeping
- Chemical handling
- Customer service-focused
- Bathroom cleaning
- Stain removal
- Polishing surfaces
Accomplishments
Employee of the month in 2009 Westin Gateway
employee of the month April 2006 and October 2008 Crystal City Hilton.
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Housekeeping Aide
VHC Health
04.2021 - Current
Hotel Housekeeper
WESTIN Arlington Gateway Hotel
10.2009 - 03.2020
Hotel Housekeeper
Hilton of Crystal City
03.2005 - 10.2009
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