Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NIKAYLA SPANN

Roland,OK

Summary

I am hard working and very dependable. I am self-driven and have the ability to stay focused. I am goal oriented and complete all tasks set in front of me. I have stepped into roles at work, and I am a fast learner. I have shown I can take on tasks asked of me.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Regional Business Office Manager

The Blossoms
09.2023 - Current
  • Reports to the Accounts Receivable Manager
    Provides leadership and oversight to the Business Office Managers for the facilities I am assigned over.
  • Ensures that the Blossoms Policies and Procedures are developed, maintained and implemented consistently
  • Assist with hiring, onboarding, training and continuing professional development of BOMs in the homes I am assigned to.

  • Timely billing and collections of Private Pay
    Skilled Nursing Facilities (SNFs)
  • Delivers a minimum of 98% cash collections on Private Pay funds
  • Conduct consistent and timely accounts receivable reviews with a focus on delivering successful billing and collection results
  • Assist with month-end close activities including RAM workflow, census reconciliation, proper cash posting
  • Oversee Resident Account Trust Accounts (i.e. RFMS), resident refund requests
    Ensure successful Medicaid application process.
  • Interim BOM until a BOM is hired to fill the position of the building.
  • Oversee 8 Blossoms Business Office Managers to oversee that they are completing all necessary tasks asked of them.

Business Office Manager

Crawford Health And Rehabilitation Center
09.2022 - 09.2023
  • Accounting: Billing and collections, ensuring accuracy of charges, claims, and statements, and pursuing and correcting denials
  • Compliance: Focusing on policies, procedures, auditing, and monitoring
  • Customer service: Managing phone lines and assisting visitors
  • Financial data: Calculating, posting, and verifying duties to obtain and record financial data


  • Meeting with residents and families to discuss financial obligations
  • Assisting with Medicaid applications
  • Inputting census information into billing and clinical software
  • Collecting private and income monies owed to the facility
  • Assisting with the insurance authorization process
  • Distributing resident funds
  • Ensuring that all admission agreements are signed
  • Working with other department heads to ensure compliance with financial regulatory and other requirements
  • Interacting with home office billing team and payers to define billing requirements
  • Ensuring prompt payment of claims
  • Petty cash and collections

Admissions and discharge planning

Crawford Health and Rehabilitation
10.2020 - 09.2022
  • Follow-up appointments, DME ordering, Responsible for maintaining and making referrals to Home Health Care agencies for patients to go home with care, Care plan meeting with family and other team members to ensure we have a safe discharge plan, Grievances, Discharge tracker for the previous month, Distributing and maintain activity funds, Answering family questions to ensure family is aware of safe discharge plans.

Human Resources

Crawford Health and Rehabilitation
09.2018 - 10.2020
  • Pay Roll, Staffing logs, Filing, Answering phone calls on multi-line system, routing them to the appropriate department, Invoices, Payroll-based journals, New Hire processes including, but not limited to, background checks and orientation, Maintaining all records and documentations in accordance with the Arkansas Office of Long-term Care, Faxing, Mailing, and ordering office supplies, Workman Comp paperwork and submission, FMLA paperwork and submission, All other duties and tasks as assigned by Home Office and Facility Administrator.

CNA

Crawford Health and Rehabilitation
12.2016 - 09.2018
  • ADL charting and documentation in POC software, Assistance to MDS Department with QA of ADL charting, Utmost kindness and compassionate care to various levels of acuity patients in long-term care and skilled nursing services, Filling in with other positions when needed (EX: lead cna, social services).

CNA

Legacy Health and Rehab
07.2010 - 07.2016
  • ADL charting and documentation, Transport, Supply clerk, Utmost kindness and compassionate care to various levels of acuity patients in long-term care and skilled nursing services.

Education

Round Valley High School
Springville, AZ

Skills

  • Human Resources Management
  • Staff Training and Development
  • Administrative Support
  • Records Management
  • Office Management
  • Business recordkeeping
  • Account Reconciliation
  • Payroll Management
  • Employee Onboarding
  • Human Resources
  • Training and coaching

Certification

  • CNA
  • CPR

Timeline

Senior Regional Business Office Manager

The Blossoms
09.2023 - Current

Business Office Manager

Crawford Health And Rehabilitation Center
09.2022 - 09.2023

Admissions and discharge planning

Crawford Health and Rehabilitation
10.2020 - 09.2022

Human Resources

Crawford Health and Rehabilitation
09.2018 - 10.2020

CNA

Crawford Health and Rehabilitation
12.2016 - 09.2018

CNA

Legacy Health and Rehab
07.2010 - 07.2016

Round Valley High School

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NIKAYLA SPANN