Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikea Clayton

Alexandria,VA

Summary

Productive and personable Administrative Support professional with over 10 years of experience in managing clerical tasks, office operations, and team coordination. Expertise in maintaining accuracy in document management, scheduling, meeting planning, and customer service. Proficient in Microsoft Office Suite, CRM software, and various office automation tools. Adept at multitasking, time management, and handling sensitive information while maintaining compliance with DoD and Army regulations. Seeking to leverage my administrative skills in a flexible, remote work environment.

Overview

11
11
years of professional experience

Work History

Administrative Support Assistant

NAF/ CYS
01.2018 - Current
  • Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
  • Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
  • Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
  • Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
  • Respond to inquiries via phone, email, and in person, providing clear and timely information to clients and team members.
  • Generate office correspondence, reports, and memorandums using word processing software, ensuring accuracy and professionalism.
  • Manage incoming and outgoing mail, file documents, and coordinate meetings to ensure smooth office operations.
  • Maintain up-to-date records and files, ensuring compliance with organizational and regulatory standards.
  • Utilize office automation equipment to prepare various correspondences, briefings, and reports for day-to-day operations.
  • Provide administrative support through typing/word processing, mail preparation, copying, and distribution.
  • Oversee the management of 190 child development center spaces, gathering data on availability and offering suitable placements.
  • Complete registration for sports participants, ensuring all required paperwork is accurately completed and processed.
  • Submit medical documentation for children with diagnoses/conditions to the Army Public Health nurse, maintaining confidentiality and accuracy.
  • Monitor office supplies and resources, preparing invoices and equipment requests to ensure uninterrupted service.
  • Implement risk management procedures, including abuse prevention and accident reporting protocols, in compliance with DoD/Army regulations.
  • Take detailed minutes during quarterly Parent Advisory Board meetings, documenting discussions and action items for follow-up.
  • Oversee company database updates, verifying accuracy and ensuring proper file management for organizational efficiency.
  • Process updates to enrollment and eligibility information in a customer database, ensuring accurate data entry and tracking.
  • Coordinate updates to customer information and maintain detailed records, ensuring prompt and efficient responses to requests.
  • Monitored deadlines closely and submitted required documentation punctually.
  • Finalizing all program intake, completing necessary paperwork and ensuring proper placements for participants.

Child and Youth Program Assistant

NAF/ CYS
10.2015 - 01.2018
  • Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
  • Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
  • Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
  • Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
  • Implemented engaging activities for children, ensuring high levels of participation and development.
  • Contributed to maintaining Army program certification and accreditation standards.

Office Manager

Maidprofranchise
01.2014 - 10.2015
  • Directed daily office operations, ensuring smooth functioning across all departments, including staffing, scheduling, and marketing efforts.
  • Managed the recruitment, hiring, and onboarding process for office staff, ensuring compliance with company policies and fostering a positive work environment.
  • Oversaw employee schedules, delegated tasks, and ensured resources were allocated efficiently to meet business objectives.
  • Led marketing initiatives to promote brand awareness and generate business, including managing social media accounts and creating promotional materials.
  • Administered payroll for all staff, ensuring timely and accurate payment and proper documentation of personnel files.
  • Monitored office inventory and placed supply orders, ensuring that all materials were readily available for smooth operations.
  • Coordinated office functions, managed meetings, and organized events to support employee engagement and company culture.
  • Managed client relationships, including handling past-due payments and ensuring timely resolution of any issues.
  • Developed and managed the office budget, overseeing expenses for inventory, postage, vendor services, and other operational costs.
  • Ensured the office maintained a professional atmosphere, diffusing stressful situations with tact and professionalism.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Education

Human Resources Management

Southern New Hampshire University
Hooksett, NH
05-2026

Skills

    Core Competencies

  • Office Management & Administration
  • Calendar & Event Coordination
  • Document & Records Management
  • Customer Relationship Management (CRM)
  • Data Entry & Reporting
  • File Management Systems
  • Multi-line Telephone Systems
  • Payroll & Budget Administration
  • Risk Management & Compliance (DoD/Army)
  • Strong Verbal & Written Communication
  • Inventory Control & Procurement
  • Time Management & Prioritization
  • Meeting Planning & Coordination

Timeline

Administrative Support Assistant

NAF/ CYS
01.2018 - Current

Child and Youth Program Assistant

NAF/ CYS
10.2015 - 01.2018

Office Manager

Maidprofranchise
01.2014 - 10.2015

Human Resources Management

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
Nikea Clayton