Nikeia Sadler
Bridgeport,Connecticut
Summary
Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect information efficiently and accurately. Excellent written and verbal communication skills and a strong desire to work hard and perform well.
Overview
17
17
years of professional experience
Work History
Remote CSR Agent Call Center
LQ Digital
Shelton, CT
04.2015 - Current
- Advocate responsible for communicating with existing clients on their current needs as well as prospects for new business by completing 100+ outbound/ inbound call per day pursuing leads to ensure sufficiency and success
- Advised New CSR Agents on best practices acted as a mentor
- Consistently attained and exceeded monthly metrics goals of company.
Certified Nurse’s Aide (Part time position)
Allied Fiduciary
06.2012 - 12.2014
- Attained skills in attention to detail, Interpersonal skills, record keeping, consistency and medical terminology
- Aided patient with personalized care to specific needs
- Achieved accomplishment by improving quality of life of patient by regulating blood sugars so longer insulin dependent.
Cashier/ Returns (Part time position)
The Home Depot
03.2010 - 08.2012
- Verbally greeted each customer as they came into the store
- Assisted with the checkout of final sales purchases/ returns
- Achieved multiple company awards for exceptional customer service and accuracy.
Receptionist
The Bridgeport Probate Court
09.2008 - 11.2009
- Correspond to Inbound calls, take messages, distribute incoming mail and maintain record of incoming mail, Update guardianship files and maintain records, case lookup for court patrons, faxing, copying
- Attained skills in planning, organizing with the ability to complete task on a deadline, independent work ethic, legal terminology.
Data Entry Southern Air
Best Temps Employment Agency
02.2008 - 07.2008
- Updated Air pilots’ records by transferring current file from paper into computer, maintained record of files to make sure task was finished by the time temporary position was over
- Achieved success finish updating all pilots file by the end of assignment.
WWE CSR Agent/ Order Entry
Best Temps Employment Agency
04.2007 - 01.2008
- Corresponded to inbound calls to place an order with WWE for products, shipment status refund status, complaints.
Education
High School Diploma -
Bassick High School
Bridgeport, CT05-2001
Some College (No Degree) - Accounting and Business Management
Housatonic Community College
Bridgeport, CTSkills
- Accurate, fast keying skills
- Sound knowledge of computer applications
- Proven ability to collect information efficiently and accurately
- Excellent written and verbal communication skills
- Strong desire to work hard and perform well
- Attention to detail
- Interpersonal skills
- Record keeping
- Consistency
- Medical terminology
- Planning and organizing
- Ability to complete tasks on a deadline
- Independent work ethic
- Legal terminology
- Certified in 10-key
- Error identification
- Filing and data archiving
- Document Preparation
- Verifying data accuracy
- Data Processing
- Mail handling
- Data Entry
Timeline
Remote CSR Agent Call Center
LQ Digital
04.2015 - Current
Certified Nurse’s Aide (Part time position)
Allied Fiduciary
06.2012 - 12.2014
Cashier/ Returns (Part time position)
The Home Depot
03.2010 - 08.2012
Receptionist
The Bridgeport Probate Court
09.2008 - 11.2009
Data Entry Southern Air
Best Temps Employment Agency
02.2008 - 07.2008
WWE CSR Agent/ Order Entry
Best Temps Employment Agency
04.2007 - 01.2008
High School Diploma -
Bassick High School
Some College (No Degree) - Accounting and Business Management
Housatonic Community College
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