Nikeisha T. Macon
Pinson,Alabama
Summary
Goal – oriented non-profit professional, with experience in development, project management, employee training, accounts payable and receivables, fund management, recruiting and fundraising. I am fully committed to providing effective communication, coordination and devotion to ongoing objectives of an organization. Seeking challenging and rewarding position where my current knowledge, skills and abilities will be utilized to benefit and enhance the organization’s mission. Consistent ability to coordinate, manage and monitor the workings of various departments in an organization. Excellent at working with subject-matter experts to gather information, identify pertinent data and audiences, and write clear and user-friendly. Superior communication and training skills.
Overview
14
14
years of professional experience
Work History
Director of Operations / Program Coordinator
Addiction Prevention Coalition
Birmingham, AL
01.2021 - Current
- Collaborate with executive-level management in the development of performance goals and long-term operational plans
- Set strategic goals for operational efficiency and increased productivity
- Work with Epidemiologist in the development of financial and budgetary plans
- Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
- Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
- Devise strategies to ensure growth of organizational programs, identifying and implementing process improvements that will maximize output
- Manage human resources, accounting, and specific grant reporting to lead team with integrity and maintain a trusting, inclusive, and productive environment
- Developed systems and procedures to improve operational quality and team efficiency
- Analyzed business operations and implemented strategies based on results
- Negotiated with vendors
- Mentored and coached team members to foster productive and engaging work environment
- Monitored office workflow and administrative processes to ensure that operations
- Managed purchasing, sales, marketing and customer account operations efficiently
- Scheduled employees for shifts
- Manage Strategic Prevention Framework/ Partnership for Success grant
Executive Vice President of Operations
Alabama Law Enforcement Credit Union
Birmingham, AL
01.2019 - 01.2021
- Oversee revenue generation
- Preside over operations
- Identify ways to maximize revenue
- Work with audit committee to prepare budgets
- Analyze financial reports
- Ensure company policies and procedures are followed by each department
- Attract, retain and motivate staff
- Report and share information with the board to ensure they are kept fully informed on the condition of the organization and important factors influencing it
- Sets goal, monitor work, and evaluate results to ensure that departmental and organizational objectives and operating requirements are met and are in line with the needs and mission of the organization.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Examined customer loan applications for loan approvals and denials.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Identified partnership opportunities and established favorable business
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Branch Operations Coordinator (Promoted)
Alabama Law Enforcement Credit Union
Birmingham, AL
11.2017 - 01.2019
- Guided senior management team in organizational restructuring
- Designed employee engagement strategies to improve morale, retain talent, business continuity, legal compliance, policy structure, learning and organizational development
- Oversight of Human Resources functions to include recruitment, worker's compensation, benefits, consultation, employee relations and leadership development
- Created performance evaluation process to ensure effectual and fluid feedback delivery to all employees in a timely fashion
- Facilitate all staff and Board of Director training in conjunction with all National Credit Union Association (NCUA) compliance standards
- Applied acquired knowledge, principles, theories, techniques, practices, mission, and organizational structures of Human Resources
- Addressed personnel issues; Implement any changes in human resources requirements; and ensuring accuracy of employee personnel information
- Organized recruitment and placement of required staff
- Established work schedule
- Established office operations and procedures
- Coordinated and maintained meeting notes and cross-functional marketing
- Maintained friendly and professional customer interactions with member
- Engaged employees in business processes with positive motivational techniques
- Complied with regulatory guidelines and requirements
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skills needed
- Examined member loan applications for loan approvals and denials.
Executive Assistant to CEO
Birmingham Civil Rights Institute
Birmingham, AL
11.2015 - 11.2017
- Facilitated staff meetings and created ongoing training modules to ensure the achievement of institutional goals while adhering to law changes & compliance regulations
- Updated management on law changes and posting requirements
- Create new employee handbook & helped update policies as needed
- Researched local trainings customized for non-profit organization
- Interview potential candidates for vacant position
- Edit CEO’s draft letters, proposals, reports, presentations and interview responses
- Worked with other Smithsonian Accredited Museums to keep CEO updated on all cutting - edge technology and exhibitions
- Coordinated all Institutional VIP events and Tours.
- Coordinated events
- Managed social media accounts by creating posts and responding to comments.
- Tackled special projects such as National Conferences held at the Birmingham Civil Rights Institute
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team
- Screened calls and emails and responded accordingly to support executive correspondence.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Transcribed meeting minutes to support sales, business development and senior management teams.
Student Accounting Advisor – Supervisor
Brown Mackie College
02.2011 - 10.2015
- Counseled student body of over 500 personnel in arranging payment for account balance, how to effectively reduce debt, and searched for available resources for students to utilize throughout their degree program
- Processed daily cash receipts, deposits, and reports; Manage petty cash balance, accounts receivable, and collection accounts
- Processed and track purchase orders, invoices, accounts payable items, and bookstore inventory; Maintain strong communication with Corporate Accounting department to ensure items are accurately processed in a timely manner and vendors are paid on time
- Processed new hire paperwork and background checks for applicants
- Performed transactional/administrative duties related to the recruiting/new hire process which includes processing background investigations, coordinating pre- employment drug screens, preparing new hire packets, maintaining personnel files, completing payroll processing forms, maintaining HR forms and applicant tracking
- Assigned and manage training modules for new trainers and other staff positions.
Education
Bachelor of Science - Human Resources Management
Faulkner University
Montgomery, AL12.2013
Skills
- Mental Health First Aid Instructor
- New Employee Orientation
- Benefits and Compensation Management
- Contract Negotiation
- Employee Engagement Strategies
- Microsoft Office Proficiency
- Best Practices and Methodologies
- Training and Development
- Exit Interviews and Processes
- Biweekly Payroll Processing
- Human Resources Operations
- Regulatory Compliance
- Employee Feedback and Recognition
- Kronos & ADP Timekeeping
- Grievance Resolution
- Recruitment Strategies
- Grant Research
- Proposal Development
- Fund tracking
- Budget monitoring
- Funding Strategies
- Donor solicitation
- Multitasking Abilities
- Critical Thinking
- Effective Communication
- Relationship Building
- Public relations
- Stakeholder engagement
- Task Prioritization
- Strategic Partnerships
Affiliations
- Society of Human Resource Management
- Junior League of Birmingham
Timeline
Director of Operations / Program Coordinator
Addiction Prevention Coalition
01.2021 - Current
Executive Vice President of Operations
Alabama Law Enforcement Credit Union
01.2019 - 01.2021
Branch Operations Coordinator (Promoted)
Alabama Law Enforcement Credit Union
11.2017 - 01.2019
Executive Assistant to CEO
Birmingham Civil Rights Institute
11.2015 - 11.2017
Student Accounting Advisor – Supervisor
Brown Mackie College
02.2011 - 10.2015
Bachelor of Science - Human Resources Management
Faulkner University