Nikela Yates
Southfield,MI
Summary
I am Dedicated to leveraging my skills and expertise to create positive and lasting impact in my work environment. I am committed to fostering unity and collaboration within diverse groups, aiming to empower individuals to contribute their unique talents toward shared objectives. Through effective communication and strategic leadership, With a focus on social responsibility and sustainable practices, my mission is to lead initiatives that address a positive legacy for the betterment of our shared future. I am driven by a passion for community development and believe in the transformative power of collective action to bring about positive change. Being a Resourceful Call Coordinator known for high productivity and efficient task completion by Specializing in customer service, call management systems, and problem resolution. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive outcomes in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clerical Assistant
DPSCD
Detroit, MI
07.2024 - Current
- Welcomed guests and clients warmly.
- Assisted with filing documents and maintaining records.
- Answered phone calls and directed them to the appropriate personnel.
- Provided administrative support for staff members.
- Managed incoming and outgoing mail correspondence.
- Generated reports using database software programs.
- Inputted data into spreadsheets for tracking purposes.
Team Leader & Student Success Coach
City Year
Detroit, Michigan
01.2022 - Current
- Collaborate with AmeriCorps Members, school administrators and partner teachers to develop and implement strategies to improve student performance and engagement based on their individual needs and goals
- Provide ongoing support and guidance to first-year AmeriCorps members in order to ensure their success in the program with bi-weekly check ins and daily team debriefs
- Participate in and lead professional development meetings to enhance knowledge and skills in mentoring, social and emotional learning, and community engagement
- Assist in providing support and counseling services to individuals in need, offering guidance and resources to help them overcome challenges and improve their well-being
- Collect and analyze data on student performance, attendance and engagement to identify trends and areas of improvement using salesforce and microsoft office
- Plan & facilitate professional development activities that focus on community building with the whole corps
- Created and directed grade-wide student recognition initiatives in collaboration with school leaders
- Supported students in social and emotional learning
- Facilitated an after school program consisting of over 10 students for academic achievement and enrichment activities
- Attended staff meetings that as well as incorporate ideas and goals for student achievement and growth
- As a Team Lead I’ve co-managed partnership between City Year Site, school administrators and teachers
- Monitor weekly performance measurement of team’s service to demonstrate impact
Team Leader
Rack Rooms
Garner, NC
01.2021 - 01.2022
- Provided ongoing training and development opportunities for team members to enhance their skills and performance
- Collaborated with the store manager to develop and implement effective visual merchandising strategies to enhance the store's overall appearance and attract customers
- Developed and implemented strategies to enhance staff engagement and motivation, leading to improved team performance and customer satisfaction
Warehouse Shopper
Amazon
Raleigh, NC
01.2020 - 01.2021
- Optimized the packing and shipping process to improve accuracy and efficiency
- Developed and implemented training for new hires to ensure they are equipped with the necessary skills and knowledge to meet customer targets and adhere to safety and quality standards
- Coordinated with warehouse team to ensure timely and accurate inventory management and replenishment for rush merchandise delivery
Crew Member
Wendy’s
Garner, NC
01.2019 - 01.2020
- Maintained a clean and organized work area to ensure a safe and efficient work environment by consistently performing cleaning duties, such as wiping tables and equipment, sweeping, and refilling stock, to ensure a pleasant dining experience for customers
- Assisted in training new crew members on company policies, procedures, and systems
- Ensured prompt resolution of customer complaints and concerns
Education
HIGH SCHOOL DIPLOMA -
Garner Magnet High School
01.2019
Some College (No Degree) - Business Administration
Wake Tech Community College
Skills
- Time Optimization
- Solution-orientation
- Collaborative Leadership
- Strategic Project Planning
- Microsoft Suite Proficiency
- Resource Management
- Data Interpretation
- Phone reception
- File Management
- Scheduling appointments
Certification
- Mental Health First Aid, City Year Detroit, 01/01/23, Present
- CPR & First Aid, Red Cross/City Year Detroit, 01/01/21, Present
Volunteer Experience
City Year Detroit, 01/01/22, Present
Professional Development
Financial Literacy Class, Operation Hope, Detroit, MI, 01/01/23
Timeline
Clerical Assistant
DPSCD
07.2024 - Current
Team Leader & Student Success Coach
City Year
01.2022 - Current
Team Leader
Rack Rooms
01.2021 - 01.2022
Warehouse Shopper
Amazon
01.2020 - 01.2021
Crew Member
Wendy’s
01.2019 - 01.2020
HIGH SCHOOL DIPLOMA -
Garner Magnet High School
Some College (No Degree) - Business Administration
Wake Tech Community College
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